Management Information Systems (mis)
Year Lucknow, Uttar Pradesh, India
Job Description
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Designation : MIS ExecutiveA Management Information Systems (MIS) Executive in a Business Process Outsourcing (BPO) company plays a crucial role in managing and leveraging information systems to support the operational and strategic goals of the organization. The role involves overseeing the collection, processing, and analysis of data to provide actionable insights and ensure efficient information flow within the company.Key Responsibilities:1. Data Management:
- Data Collection: Gather data from various sources such as call logs, customer interactions, and operational systems.
- Data Processing: Ensure that data is accurately processed, cleansed, and prepared for analysis.
- Data Storage: Manage databases and ensure data is securely stored and easily retrievable.
- Report Generation: Create regular and ad-hoc reports to provide insights into operational performance, customer service metrics, and other key indicators.
- Data Analysis: Analyze data to identify trends, patterns, and areas for improvement.
- Dashboards: Develop and maintain interactive dashboards for real-time monitoring of KPIs.
- Software Maintenance: Oversee the maintenance and upgrading of MIS software and tools.
- System Integration: Ensure seamless integration of MIS with other systems and platforms used by the BPO.
- Troubleshooting: Identify and resolve any issues related to MIS tools and systems.
- KPI Tracking: Monitor key performance indicators to evaluate the efficiency and effectiveness of operations.
- Quality Assurance: Ensure data accuracy and integrity in all reports and dashboards.
- User Support: Provide support to users of MIS tools and systems, addressing any issues they may encounter.
- Training: Train staff on the use of MIS tools and the importance of data accuracy and security.
- Trend Analysis: Conduct trend analysis to support strategic decision-making.
- Forecasting: Use historical data to forecast future trends and assist in planning.
- Data Security: Ensure that all data is stored securely and in compliance with data protection regulations.
- Regulatory Compliance: Maintain awareness of relevant regulations and ensure that MIS practices adhere to these standards.
- A bachelor's degree in computer science, information systems, business administration, or a related field.
- Database Management: Proficiency in managing databases (e.g., SQL, Oracle).
- Reporting Tools: Experience with reporting tools and software (e.g., Tableau, Power BI).
- Excel: Advanced skills in Microsoft Excel for data analysis and report creation.
- Programming: Knowledge of programming languages (e.g., SQL, Python) is advantageous.
- Strong analytical skills to interpret data and provide actionable insights.
- Ability to conduct detailed data analysis and identify trends and patterns.
- Excellent verbal and written communication skills.
- Ability to present complex data in an understandable and actionable manner.
- Strong problem-solving skills to troubleshoot and resolve issues with MIS tools and systems.
- High level of attention to detail to ensure data accuracy and integrity.
- Ability to manage multiple projects and priorities simultaneously.
- Day shift
- Morning shift
- Rotational shift
- total work: 3 years (Preferred)
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Job Detail
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Job IdJD3334307
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLucknow, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear