Job Description

Responsible for designing and configuring architectural solutions in the ManageEngine ITSM tool and will be responsible for driving the overall implementation. . Design and architect projects involving ITSM Applications, Service Catalog Management, Configuration Management, Service Portal and automation workflows using ManageEngine Orchestrator . Identify system deficiencies and recommends solutions continual service improvements . ManageEngine Modules, Web services, Rest APIs, ManageEngine APIs, ManageEngine Workflows, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script includes Security Rules, Migration skills . Will be working with the IT Service Management leadership, IT service owners, process owners and various service delivery groups to develop technical solutions that satisfy the business needs of the Technology organization and other departments seeking to use ManageEngine. . Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues. . Consults with business analyst/project manager to develop appropriate technical solutions. Advises on options, risk and impacts on business processes and technical architecture . Establish standards and IT Hygiene within ManageEngine i.e. maintenance routines, development standards and code reviews. . Participate in all technical aspects of the ManageEngine program and solution delivery utilizing SCRUM(Agile). . Demonstrated ability to influence including providing options with pros, cons and risks around all key technical decisions during the program delivery process. . Proven track record in architecting ManageEngine solutions and designing web-based solutions. . Working knowledge of Active Directory, LDAP and Single Sign-On (SSO) Integrations with ManageEngine. . Experience in custom build integrations with ManageEngine using MID Server. . Experience in defining SLAs and OLAs. . Experience in configuring/customizing Service Catalog and automating provisioning such as Azure/ VMware services (Orchestration) . Bi-directional integration experience with CMDB and Other monitoring tools. . ITIL v3 Foundation Certification (Preferred). . Experience implementing systems using the Agile/Scrum methodology. . Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design Qualifications Academic Education - Bachelor\'s Degree in [relevant course of study] . Relevant Experience - At least 2-4 years\' experience in relevant position . Trainings & Certifications - ManageEngine Administration . Other Skills - Ability to effectively plan and organize . Interpersonal Skills: i. Ability to read, analyze, and interpret technical data ii. Ability to write in a clear and concise manner iii. Ability to effectively present information and respond to questions Additional Information Disclaimer The information about this job description given above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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