Job Description

Why this job matters

The Service Delivery Advisor 2 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with some supervision.

What you\'ll be doing

1. Assists teams in standards delivery, revenue growth and the maintenance of successful relationships with assigned customers
2. Supports the team ahead of customers monthly service review meetings through routine data analysis.
3. Supports the review and progress assessment on continuous service improvement plans for each customer.
4. Collates information and resources in supporting the development of the operational service improvement plan.
5. Acts to resolve routine problems for assigned customers generally covered by existing procedures with limited supervision.
6. Assists teams in regularly contacting customers promote products and services according to the needs of customers, in conjunction with the sales team and with limited supervision.

The skills you\'ll need

Customer Service

Customer Success

Communication

Issue Resolution

Continuous Improvement

Problem Solving

Service Level Agreement Management

Order Management

Supplier Management

Technical Support

Business Process Improvement

Issue Escalation

Project/Programme Management

Our leadership standards

Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

BT