Job Description

About KPMG in India KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment. Job Title: Assistant Manager - HR Managed Services Department: Managed Services - Human Resources Job Summary: The Assistant Manager in HR Managed Services plays a critical role in supporting the efficient and effective functioning of the HR Managed Services team. This position is responsible for overseeing day-to-day HR operations, managing a team of HR specialists, and ensuring the delivery of high-quality HR services to employees and managers. The Assistant Manager will collaborate closely with the HR Manager and other HR teams to streamline processes and enhance the overall employee experience. EXPERIENCE IN INVOICING PROCESS AND VENDOR MANAGEMENT IS A MUST. Key Responsibilities: Team Leadership: Supervise and mentor a team of HR specialists, providing guidance, coaching, and support to ensure their professional development. Delegate tasks and responsibilities to team members, monitor their progress, and ensure timely completion of HR transactions. Manage day to operations as per the SOP guidelines HR Operations Management: Oversee the execution of HR processes and transactions, including Employee Life cycle processes and employee data management. Continuously monitor and improve HR processes to enhance efficiency and accuracy. Ensure compliance with company policies, legal requirements and industry best practices. Customer Service: Serve as a point of contact for HR-related inquiries from stakeholders, providing timely and accurate information and resolutions. Foster a culture of excellent customer service within the HR Managed Services team. Data and Reporting: Maintain and analyze HR data and metrics to identify trends and areas for improvement. Prepare regular reports on HR service delivery and performance for senior management. Training and Development: Develop and deliver training programs for HR Manged Services staff to enhance their skills and knowledge. Stay updated on HR trends and regulations to ensure the team\'s compliance with changing requirements. Technology and Systems: Work with HRIS (Human Resources Information Systems) to manage and optimize HR-related systems and tools / vendor portals as applicable. Collaborate with IT to address technical issues and implement system enhancements. Compliance and Risk Management: Ensure HR policies and procedures are in compliance with applicable procedures and regulations. Assist with audits and compliance reviews as needed. Qualifications: Bachelor\'s degree in Human Resources, Business Administration, or a related field. Master\'s degree or HR certification is a plus. Proven experience in HR operations and shared services, with at least 3 years. of relevant experience. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in HRIS and other HR-related software applications. Knowledge of best practices. Analytical mindset with the ability to interpret HR metrics. Detail-oriented and organized. Ability to handle confidential information with discretion. Strong problem-solving and decision-making abilities. This job description provides a general overview of the responsibilities and qualifications for an Assistant Manager in HR Shared Services. Specific duties and qualifications may vary depending on the organization\'s size, industry, and unique requirements. Equal employment opportunity information KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you. RESPONSIBILITIES QUALIFICATIONS Qualifications: Bachelor\'s degree in Human Resources, Business Administration, or a related field. Master\'s degree or HR certification is a plus. Proven experience in HR operations and shared services, with at least 3 years. of relevant experience. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in HRIS and other HR-related software applications. Knowledge of best practices. Analytical mindset with the ability to interpret HR metrics. Detail-oriented and organized. Ability to handle confidential information with discretion. Strong problem-solving and decision-making abilities.

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