Managed Services Analyst
Year Bangalore, Karnataka, India
Job Description
Essential Functions
- Develops and delivers technology services through managed services project activities requiring general knowledge of IQVIA\'s products and technical expertise.
- Responsible for identifying additional product/services opportunities for clients makes decisions within limited parameters under regular supervision.
- Has broad understanding of quality standards and work requires minimal revision.
- Assists in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment.
- Provides support on Service Requests using the incident management tool, CSM.
- Coordinates the routing and handling of Requests For Change to the next level of support under regular supervision.
- Escalates issues relating to product support or product operations to the next level of support.
- Project management activities include interaction with company and client managers and cost/schedule monitoring.
- Bachelor\'s Degree Computer Science, a related field, or equivalent experience
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible \xe2\x80\x93 to help our customers create a healthier world. Learn more at
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Job Detail
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Job IdJD3208850
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear