Job Description

•Key responsibilities: •

• •o Visit client sites to advise on software use•
• •o Troubleshoot technical issues and provide support•
• •o Train new staff on software and strengthen their technical abilities•
• •o Collect feedback and insights from clients to improve software use•
• •o Develop and deliver user trainings to maximize product performance•
• •o Create and review user documentation and provide ongoing technical support•
• •o Monitor software performance to ensure optimal usage•
• •o Liaise with developers to rectify any issues with software•

•Required Experience, Skills and Qualifications •

• •BE, BCA Degree in Computer Science or related technical stream•
• •Good knowledge of IIS, Client/Server deployment, Connectivity issues troubleshooting, crystal reports, patch updates,•
• •Basic knowledge of programming language (Java, VB.NET) and web and CS architecture/data flow, SQL (MSSQL, MYSQL)•
• •Proven experience as an Operations Executive or related role•
• •Familiarity with software development and usage•
• •Strong operational and technical expertise•
• •Excellent communication, documentation, reporting skills and interpersonal skills•
• •Abilitytoproblem-solve and troubleshoot, able to work in 24x7 environment.•
• •Proven track record of client satisfaction•
• •Organizational and multitasking abilities•
• •Comfort working with multiple groups within business•

Job Type: Full-time

Pay: Up to ?20,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift
• Morning shift

Work Location: In person