Job Description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.


The Managed IT Services General Support Engineer provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to multiple facets of technology, business, and consulting. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility.





As a Managed IT Services General Support Engineer, you will work directly with our highly trained consultants and have access to a large cross-section of client environments that develop your IT career.


Many of the job responsibilities required of a Managed IT Services General Support Engineer are directly related to providing superior support for client technology environments. Examples of assignments include:


• Capturing client requirements
• Infrastructure operations and management
• Adopting and learning new technologies
• Performing Enterprise Administration and Engineering tasks
Troubleshooting business application issues
•

Basic Qualifications:

• Degree or Certification in IT related field
• 5-8 years of experience with Windows 10, Windows Server, virtualization, server management, storage, and general networking
• Proven experience with Windows Active Directory, Group Policy, DNS, DHCP, NTFS, and other common Windows server functions
• Office 365 user, mailbox, and policy administration
• Proven experience with VMWare VCenter, ESXi, Data Center Cluster Management, and Microsoft Hyper-V
• Foundational experience with application delivery platforms such as Citrix and Remote Desktop Services, advanced profile management, delivery controller management, providing clustered / highly available services
• Microsoft Exchange troubleshooting
• Experience in large, complex environments with multiple locations
• Familiar with standard IT practices and policies
• Familiar with IT service management tools and processes (helpdesk, ticketing, etc.)
Eagerness to contribute
•

Preferred Qualifications:

• MSP Experience
• Exchange patch and service pack management
• Experience with NetApp Enterprise Storage
• Maintaining, patching and managing Citrix Applications / Desktops
• Strong knowledge in design and implementation of Citrix Apps and Desktops from client to server including Netscaler and Access Gateway.
• Troubleshooting experience in enterprise level Citrix deployments
• Citrix Policy design and implementation
• Excellent written and verbal communication, problem solving and analytical skills
• Strong judgment, issues management, and problem analysis techniques
• Strong presentation, facilitation, time management, and prioritization skills
• Proven ability to work both independently and as a part of a team
• Demonstrated ability to balance priorities.

Shift - 10:30AM - 7:30PM IST or 11:30AM - 8:30PM IST


Work days schedule - Wednesday to Sunday


To provide exceptional service and maintain the highest level of quality assurance for our clients, we record calls into our client-facing service desk. These recordings are used for training and quality assurance purposes only. Your privacy is important to us, and we will continue to take all necessary steps to safeguard your personal information. Team members will be required to sign a consent form upon start date authorizing these client calls to be recorded.


You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.




Experience RSM. Experience the power of being understood.