Job Description

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward \xe2\x80\x93 always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleInfrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure \xe2\x80\x93 good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally \xe2\x80\x9cfiguring it out.\xe2\x80\x9d This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn\xe2\x80\x99t specific to any one platform, so you\xe2\x80\x99ll need a good feel for all of them. And because of this, you\xe2\x80\x99ll experience variety and growth at Kyndryl that you won\xe2\x80\x99t find anywhere else.You\xe2\x80\x99ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges \xe2\x80\x93 in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That\xe2\x80\x99s the kind of impact you can have!This is a project-based role where you\xe2\x80\x99ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you\xe2\x80\x99ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won\xe2\x80\x99t be an issue.Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you\xe2\x80\x99ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.Who You AreYou\xe2\x80\x99re good at what you do and possess the required experience to prove it. However, equally as important \xe2\x80\x93 you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused \xe2\x80\x93 someone who prioritizes customer success in their work. And finally, you\xe2\x80\x99re open and borderless \xe2\x80\x93 naturally inclusive in how you work with others.Required Technical and Professional Expertise

• 8+ years of experience in z/OS System Administration environment with work management, user management, journal management and performance management.

• Responsible for Installation, Maintenance and upgrades for z/OS and ISV products.
• Responsible for Problem determination and remediation. Work closely with customer, vendor and internal teams to remediate problems.
• Adopt the given technology to meet the drift of customer and business requirements.
• Act as support and domain expert for z/OS operating system and system components; provide direct technical support as needed in the planning, coordination, installation, implementation and testing of releases, upgrades, or changes to z/OS operating system, network, and component software.

• Primary support for assigned ISV products along with diagnose z/OS platform system and product issues and follow up with root cause analysis
• Analyze performance issues while providing technical consultation and inquiries from the other IT technical teams.
• Support for new product installation and evaluation as needed.

• Hands on expertise/Knowledge in z/OS, SMP/E, SMF, RMF, GRS, JCL, WLM, RACF, VTAM, TCPIP, USS/OMVS etc.

Preferred Technical and Professional Experience

• Bachelor\xe2\x80\x99s degree in computer science or a related field.

• Participate in Disaster Recovery planning and tests as scheduled
• Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems

• Well versed in OS components, Networking, Storage and modernization software such as z/OSMF, zowe etc.
• zeal to learn and practice new tools, products or technology areas.

Being YouDiversity is a whole lot more than what we look like or where we come from, it\xe2\x80\x99s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we\xe2\x80\x99re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you \xe2\x80\x93 and everyone next to you \xe2\x80\x93 the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That\xe2\x80\x99s the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter \xe2\x80\x93 wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred!If you know someone that works at Kyndryl, when asked \xe2\x80\x98How Did You Hear About Us\xe2\x80\x99 during the application process, select \xe2\x80\x98Employee Referral\xe2\x80\x99 and enter your contact\'s Kyndryl email address.

Kyndryl