About BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Unions leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.About BNP Paribas Group:BNP Paribas is the European Unions leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Groups commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stabilityCommitment to Diversity and InclusionAt BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.About Business line/Function:BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies.Within BNP Paribas Group IT, the filiere FORTIS oversees operationally to the challenges of IT applications with an end-to-end vision and consistently across the Bank. Several domains of these filiere contribute to this, including the domain Service Offering DevOps, which provides the DevSecOps platform for IT Group, Control Center, DB Activities and move to Cloud project.BNP Paribas Fortis is a bank that is responsible and socially committed. The environment, diversity, cultural support, sponsorship... Through various and concrete ways, we are dedicated to meeting our customers expectations and proud to demonstrate our values: responsible, human, innovative and enthusiastic.Job Title:L1 SupportDate:Jan 2024Department:ITGPLocation:ChennaiBusiness Line / Function:FORTISReports to: (Direct)ISPL ITG FORTISGrade: (if applicable)(Functional)Number of Direct Reports:Directorship / Registration:NA

POSITION PURPOSE

Ensure the supervision of the infrastructures and business applications of the BNP Paribas Fortis Group. The Fortis control room operates in 24x7, Distributed and Mainframe platforms for level 1 activities (alerting/incident/requests)\xc2\xab Control room / first level support \xc2\xbb activities consist of:

• Monitoring the availability of infrastructure services and applications,

• Applying the instructions and/or instructions referenced

• Resolving and/or escalating detected issues to ensure availability of core IT infrastructure and applications

• Participation in DRP exercises

Responsibilities

DIRECT RESPONSIBILITIES

Alert management (based on AINOI):

• Take into account the alerts

• Arbitrate alerts by human correlation / acknowledgment and/or Incident creation

• Create incident ticket

Incident Management (ServiceNow, group platform):

• Execute the instruction, Intervention, resolve and/or assign the Incident to the correct group

• Document the ticket

• Apply the instructions (CREMA, instruction and/or operating mode).

Management of action requests (ServiceNow, Group platform):

• Fulfill requests on the fly or at a fixed time

• Participate in the realization of requested tasks (through mail or snow)

CONTRIBUTING RESPONSIBILITIES

• Contribute to improving the quality of service by proposing improvements

• Help build team spirit and integrate into BNP Paribas culture

• Contribute to keeping the documentation up to date and expand the knowledge base

TECHNICAL & BEHAVIORAL COMPETENCIES

DISTRIBUTED

VSPHERE

• Powercycle Virtual Machines

IDRAC

• Powercycle Physical Machines

WINDOWS

• Stop/Start services

• Reboot machines

LINUX / AIX activities:

• Script launch

• File move

• Change file owner

JCL

• Understand the basics of dataset creation in JCL

• Find and correct simple errors (missing commas etc.)

SDSF

• Cancel jobs

• Get Sysout

• Determine whether or not a job is looping

TSA AUTOMATISATION

• Find Task votes

• Change Task status

HMC

• Deactivate/Activate LPARs

• Load LPARs

MAINFRAME

TPX

• General knowledge on how to navigate the mainframe ZOS

CONTROL-M

• Job/chain relaunch

• Mount jobs/chains to plan

• Get Sysout (CA-view)

• Add or Bypass conditions

• Force ok jobs

• Find dataset creation history

JCL

• Understand the basics of dataset creation in JCL

• Find and correct simple errors (missing commas etc.)

SDSF

• Cancel jobs

• Get Sysout

• Determine whether or not a job is looping

TSA AUTOMATISATION

• Find Task votes

• Change Task status

MAINFRAME CONSOLE

• Stop jobs / Cancel jobs / Force jobs

• Shutdown LPARs

• Give replies to jobs/shouts

HMC

• Deactivate/Activate LPARs

• Load LPARs

AS400

• Start Close of Business process

• Restart jobs

• Find job output

• Find open reply

TICKETTING

• Be familiar with ServiceNow

• Know how to reassign & close incidents

• Know how to find and resolve tasks

SPECIFIC QUALIFICATIONS (IF REQUIRED)

Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Attention to detail / rigor
Ability to synthetize / simplify
Communication skills - oral & written
Transversal Skills: (Please select up to 5 skills)
Analytical Ability
Ability to set up relevant performance indicators
Ability to develop and leverage networks
Ability to develop others & improve their skills
Choose an item.
Education Level: Master Degree or equivalent
Experience LevelAt least 7 years
Other/Specific Qualifications (if required)