About BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Unions leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.About BNP Paribas Group:BNP Paribas is the European Unions leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Groups commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stabilityCommitment to Diversity and InclusionAt BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.About Business line/Function:BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies.Within BNP Paribas Group IT, the filiere FORTIS oversees operationally to the challenges of IT applications with an end-to-end vision and consistently across the Bank. Several domains of these filiere contribute to this, including the domain Service Offering DevOps, which provides the DevSecOps platform for IT Group, Control Center, DB Activities and move to Cloud project.BNP Paribas Fortis is a bank that is responsible and socially committed. The environment, diversity, cultural support, sponsorship... Through various and concrete ways, we are dedicated to meeting our customers expectations and proud to demonstrate our values: responsible, human, innovative and enthusiastic.Job Title:L1 SupportDate:Jan 2024Department:ITGPLocation:ChennaiBusiness Line / Function:FORTISReports to: (Direct)ISPL ITG FORTISGrade: (if applicable)(Functional)Number of Direct Reports:Directorship / Registration:NA
POSITION PURPOSE
Ensure the supervision of the infrastructures and business applications of the BNP Paribas Fortis Group. The Fortis control room operates in 24x7, Distributed and Mainframe platforms for level 1 activities (alerting/incident/requests)\xc2\xab Control room / first level support \xc2\xbb activities consist of:
Monitoring the availability of infrastructure services and applications,
Applying the instructions and/or instructions referenced
Resolving and/or escalating detected issues to ensure availability of core IT infrastructure and applications
Participation in DRP exercises
Responsibilities
DIRECT RESPONSIBILITIES
Alert management (based on AINOI):
Take into account the alerts
Arbitrate alerts by human correlation / acknowledgment and/or Incident creation
Create incident ticket
Incident Management (ServiceNow, group platform):
Execute the instruction, Intervention, resolve and/or assign the Incident to the correct group
Document the ticket
Apply the instructions (CREMA, instruction and/or operating mode).
Management of action requests (ServiceNow, Group platform):
Fulfill requests on the fly or at a fixed time
Participate in the realization of requested tasks (through mail or snow)
CONTRIBUTING RESPONSIBILITIES
Contribute to improving the quality of service by proposing improvements
Help build team spirit and integrate into BNP Paribas culture
Contribute to keeping the documentation up to date and expand the knowledge base
TECHNICAL & BEHAVIORAL COMPETENCIES
DISTRIBUTED
VSPHERE
Powercycle Virtual Machines
IDRAC
Powercycle Physical Machines
WINDOWS
Stop/Start services
Reboot machines
LINUX / AIX activities:
Script launch
File move
Change file owner
JCL
Understand the basics of dataset creation in JCL
Find and correct simple errors (missing commas etc.)
SDSF
Cancel jobs
Get Sysout
Determine whether or not a job is looping
TSA AUTOMATISATION
Find Task votes
Change Task status
HMC
Deactivate/Activate LPARs
Load LPARs
MAINFRAME
TPX
General knowledge on how to navigate the mainframe ZOS
CONTROL-M
Job/chain relaunch
Mount jobs/chains to plan
Get Sysout (CA-view)
Add or Bypass conditions
Force ok jobs
Find dataset creation history
JCL
Understand the basics of dataset creation in JCL
Find and correct simple errors (missing commas etc.)
SDSF
Cancel jobs
Get Sysout
Determine whether or not a job is looping
TSA AUTOMATISATION
Find Task votes
Change Task status
MAINFRAME CONSOLE
Stop jobs / Cancel jobs / Force jobs
Shutdown LPARs
Give replies to jobs/shouts
HMC
Deactivate/Activate LPARs
Load LPARs
AS400
Start Close of Business process
Restart jobs
Find job output
Find open reply
TICKETTING
Be familiar with ServiceNow
Know how to reassign & close incidents
Know how to find and resolve tasks
SPECIFIC QUALIFICATIONS (IF REQUIRED)
Skills Referential Behavioural Skills: (Please select up to 4 skills) Ability to collaborate / Teamwork Attention to detail / rigor Ability to synthetize / simplify Communication skills - oral & written Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to set up relevant performance indicators Ability to develop and leverage networks Ability to develop others & improve their skills Choose an item. Education Level: Master Degree or equivalent Experience LevelAt least 7 years Other/Specific Qualifications (if required)
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