Job Description

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleInfrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally figuring it out. This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isnt specific to any one platform, so youll need a good feel for all of them. And because of this, youll experience variety and growth at Kyndryl that you wont find anywhere else.Youll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges - in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. Thats the kind of impact you can have!This is a project-based role where youll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, youll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that wont be an issue.Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and youll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.Who You AreYoure good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, youre open and borderless - naturally inclusive in how you work with others.Required Technical and Professional ExperienceSound hands on experience 7+ years as a Batch Job Scheduler (aka Production Control Analyst) working in Mainframe and Distributed environments.\xc2\xb7 Review change requests and deploy batch jobs (add/remove/modify) inthe Scheduler tool.\xc2\xb7 Scheduling experience on Scheduler tool BMC CONTROL-M (TSO and Enterprise Manager GUI versions)\xc2\xb7 Good knowledge of JCLs and PROCs\xc2\xb7 Troubleshooting experience - job failures, hung jobs, and remote agent and re source issues, etc.\xc2\xb7 Supporting and maintaining the Scheduling Platform, running on JP1, A-Auto, OPC, CONTROL-M (both TSO and Enterprise Manager GUI versions)\xc2\xb7 Create/modify/maintain batch job schedules.\xc2\xb7 Follow change control process for production job promotions.\xc2\xb7 Identify and cleanup decommissioned jobs.\xc2\xb7 Will be responsible to participate in Change Advisory Board (CAB) meetings and represent the Production Control team.\xc2\xb7 Subject matter expert responsible for skilled Level 3 activities\xc2\xb7 Resolve complicated issues escalated from Level 2 teams.\xc2\xb7 Perform in-depth Root Cause Analysis (RCA) and support Problem Management activities.\xc2\xb7 Handle Major Incidents and drive SWAT Calls implementing Risk.\xc2\xb7 Implement Level 1 & 2 complex Changes.\xc2\xb7 Identify Continuous Service Improvement (CSI) initiatives to improve the quality of service and reduce the cost of operations through Shift Left Service delivery.\xc2\xb7 Perform / Lead Audit and DR activities.\xc2\xb7 Introduce Automation and CI (continuous improvement) (Eg. health checks, patching, minor repetitive changes)\xc2\xb7 Perform trend analysis on tickets for improvement opportunities on alerthandling.\xc2\xb7 Training / mentoring L2 analysts to groom further expertise.\xc2\xb7 Cross-training other members of the team to build more breadth in coverage.\xc2\xb7 Participate in training for new technologies as delivered by the ENG teams for support.\xc2\xb7 Overseeing and participating in documentation maintenance\xc2\xb7 Creation of documentation for each lesson learned by lower-level analysts toutilize in training.\xc2\xb7 Performing ticket quality analysis\xc2\xb7 On-call escalation support and upkeep of On-Call Schedules\xc2\xb7 Overseeing the creation of and sharing the weekly team roster for the team\xc2\xb7 Knowing escalation paths and expectations for least impacts to business and clients\xc2\xb7 Acknowledging change tasks for proper content\xc2\xb7 Good documentation - written, communication and verbal skills.\xc2\xb7 Work closely with various Application support, Development, and z/OS Support teams for their batch scheduling requirements.Providing Root Cause Analysis (RCA) to determine the facts based on theproblem.Preferred Technical and Professional Experience
Check each system for outstanding messages and or batch abends on a regular basis.

• Scan batch output to find actual cause of failure.
• Able Identify task or issues that can be improved and send ticket to correct team.
• Able to determine quickly the severity of a problem and make appropriate escalations.
• Ability to communicate effectively and consistently with all levels of the organization, and to work independently without direct supervision.
• Strong analytical and problem-solving skills with high attention to detail

Being YouDiversity is a whole lot more than what we look like or where we come from, its how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But were not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. Thats the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred!If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.

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