Job Description

About BNP Paribas India Solutions:


Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.


About BNP Paribas Group:

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability


Commitment to Diversity and Inclusion


At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.


About BNL:


BNL's Information Technology (IT) Area is a partner of the bank and the companies of the BNL BC Group for the digital evolution of operational and business models through the design, planning and implementation of distinctive, reliable and sustainable technological solutions.


IT Production Unit reports functionally to the ITG (Informatique Technologies Groupe) department of the parent company, is functionally responsible for the IT structures of the companies of the BNL BC Group and coordinates the IT community of the BNPP Group in Italy, with the aim of obtaining all possible synergies of purpose , ensure full operational consistency and enable the digital transformation of our Group. As part of IT Production BNL, Application Production is responsible for supporting the IT production applications for BNL.


BNL Application Production activities are critical and highly visible. Around 700 applications and 4000 servers are under IT Production - Application Production responsibility.


BNL Application Production has a roadmap to ensure production security & stability, reduce time-to-market by using the most advanced technologies and integrate functional application support to provide full applications production & support services.


Therefore, BNL Application Production is hiring experienced IT professionals who are open minded, willing to learn and to be part of the transformation roadmap.


Job Title:


Application Production Support


Date:


Jan 2024


Department:


ITGP


Location:


Chennai


Business Line / Function:


Group Functions


Reports to:


(Direct)


ISPL ITG OPS


Grade:


(if applicable)


(Functional)


BNP PARIBAS BNL CTO


Number of Direct Reports:


Directorship / Registration:


NA

POSITION PURPOSE
--------------------


The Application Production main responsibility is to provide applications production support services.


A team is setup in India to be closer to the Italian Application Production Team and BNL Application development teams with which we are working.


Leveraging BNL BNP Paribas Paris teams' expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.


The Application Production Support will be a part of IT Application Production Team and will be primarily responsible for the following work activities:

• Application Incident Management
• Application Request Fulfilment
• Application Change implementation


The team's scope will be expanded in the future beyond the first set of described activities. The team is also expected to work closely with their BNL BNP Paribas colleagues to integrate new technologies, especially related to the new generation BNP Paribas Cloud and DevOps methods & toolchains.

Responsibilities

DIRECT RESPONSIBILITIES
---------------------------

• For a predefined applications scope take care of:


o Incidents


o Requests


o Changes

• Ensure that SLA targets are met for above activities
• Handover to Italian teams if knowledge and skills are not available in ISPL
• Coordinate closely with Rome IT Application Production Teams s and also all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.)

CONTRIBUTING RESPONSIBILITIES
---------------------------------

• Contribute to the knowledge transfer with BNL Application Production team
• Contribute to the definition of procedures and processes necessary for the team
• Help build team spirit and integrate into BNL BNP Paribas culture
• Contribute to incidents analysis and associated problem management
• Contribute to the regular activity reporting and KPI calculation
• Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris
• Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

TECHNICAL & BEHAVIORAL COMPETENCIES
---------------------------------------


For the reinforcement of our team, we are looking for an Application Production Supports with these skills:


1. Infrastructure Administration - Mainframe Environment:


o TSO, ISPF/S, CICS, Scheduler IWS, Microfocus Changeman, DB2, JCL


o Microfocus Changeman


o Axway Transfer CFT


o MQ Series


General competences:

• Knowledge of ITIL
• General IT infrastructure knowledge
• Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)
• Service Now ticketing system

SPECIFIC QUALIFICATIONS (IF REQUIRED)
-----------------------------------------


Basic knowledge of Italian language can be an advantage

Skills Referential


Behavioural Skills: (Please select up to 4 skills)


Ability to collaborate / Teamwork


Client focused


Ability to deliver / Results driven


Ability to share / pass on knowledge


Transversal Skills: (Please select up to 5 skills)


Analytical Ability


Ability to set up relevant performance indicators


Ability to develop and adapt a process


Ability to understand, explain and support change


Choose an item.


Education Level:


Bachelor Degree or equivalent


Experience Level


At least 3 years

Other/Specific Qualifications (if required)