Job Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.The M365 Tenant Administrator is responsible for managing and maintaining the Microsoft 365 (M365) tenant environment for our organization. This role involves ensuring the security, compliance, and efficient operation of all M365 services, including Exchange Online, SharePoint Online, Teams, and other related applications.Your key responsibilities

• Oversee the M365 tenant, including user and license management, service configuration, and tenant-level settings.
• Implement and maintain security measures and compliance policies across the M365 environment.
• Monitor the health and performance of M365 services and troubleshoot issues as they arise.
• Collaborate with IT and security teams to develop and enforce governance policies for data retention, eDiscovery, and data loss prevention.
• Manage the deployment of M365 updates and patches, ensuring minimal disruption to users.
• Provide end-user support and training for M365 applications and services.
• Coordinate with external vendors and Microsoft support for escalated issues.
• Maintain documentation for system configurations, procedures, and service records.
• Stay current with new M365 features and capabilities and recommend improvements to enhance productivity and collaboration.
• Skills and attributes for success
• Technical Expertise: Deep understanding of Microsoft 365 services and architecture, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, and related security and compliance features.
• Analytical Skills: Ability to analyze system performance, identify issues, and implement strategic solutions in a timely manner.
• Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Problem-Solving: Strong problem-solving skills and the ability to think critically to overcome challenges in a dynamic environment.
• Project Management: Experience with project management and the ability to lead and manage projects related to M365 implementations, migrations, and upgrades.
• Attention to Detail: Meticulous attention to detail, particularly in configuring settings, managing user permissions
• Adaptability: Flexibility to adapt to new technologies and changes in the IT landscape, as well as the ability to handle multiple tasks simultaneously.
• Security Mindset: Knowledge of cybersecurity best practices and experience with implementing security measures within the M365 environment.
• Collaboration: Ability to work collaboratively with IT team members, end-users, and external partners to enhance the M365 user experience.
• Customer Service: Strong customer service orientation, with a focus on delivering excellent support to end-users and ensuring their needs are met.
• Proactivity: Proactive approach to system maintenance, monitoring, and optimization to prevent issues before they occur.
• Continuous Learning: Commitment to continuous learning and staying current with the latest M365 features, updates, and industry trends.
• Certifications: Holding relevant Microsoft certifications is a testament to the candidate's dedication to professional development and expertise in the field.
• Leadership: Ability to lead by example, mentor junior staff, and contribute to the development of the IT department's strategic goals.

To qualify for the role, you must have

• Bachelor's degree in computer science, Information Technology, or a related field.
• Proven experience administering Microsoft 365 environments.
• Strong understanding of M365 services and their integration with on-premises and cloud environments.
• Knowledge of PowerShell scripting for automation and administration tasks.
• Excellent problem-solving skills and the ability to work independently.
• Strong communication and interpersonal skills, with the ability to convey technical information to non-technical users.
• Relevant Microsoft certifications:

• Microsoft 365 Certified: Enterprise Administrator Expert) are preferred.
• Microsoft 365 Certified: Modern Workplace Administrator Associate
• Microsoft 365 Certified: Security Administrator Associate
• Microsoft Certified: Azure Fundamentals

Technologies and Tools

• Core M365 Services:

• Exchange Online
• SharePoint Online
• OneDrive for Business
• Microsoft Teams
• Microsoft 365 Security and Compliance
• Azure Active Directory
• Power Platform (Power BI, Power Automate, Power Apps)
• General IT Knowledge:

• Networking (TCP/IP, DNS, DHCP)
• Active Directory
• Cloud Computing Concepts
• Scripting (PowerShell, Python)
• Remote Access Technologies (VPN, RDP)
• Troubleshooting and Problem-Solving Skills:

• Ability to diagnose and resolve technical issues.
• Knowledge of troubleshooting tools and techniques.

What we look for

• We are seeking a dedicated and experienced M365 Tenant Administrator who embodies our core values and has a proven track record of managing and optimizing Microsoft 365 environments. The ideal candidate will possess the following:
• Technical Proficiency: Expert-level knowledge of Microsoft 365 services, including but not limited to Exchange Online, SharePoint Online, Teams, and OneDrive for Business. Familiarity with M365 security and compliance capabilities is essential.
• Experience: Several years of hands-on experience in administering M365 tenants, including user and license management, security configurations, and troubleshooting.
• Strategic Thinking: Ability to think strategically about technology and its role in the business, with the foresight to implement solutions that align with our long-term objectives.
• Problem-Solving Aptitude: A track record of effectively diagnosing and resolving technical issues, with a focus on minimizing impact on the user experience.
• Communication Skills: Strong communication skills, capable of engaging with both technical and non-technical stakeholders, facilitating training sessions, and providing clear documentation.
• Collaborative Spirit: A collaborative team player who works well with others to achieve common goals, and who can also lead initiatives and mentor junior staff.
• Customer-Centric Approach: A service-oriented mindset, with a commitment to providing exceptional support and service to our users.
• Adaptability: Comfortable with change and able to adapt to new technologies, systems, and processes as our organization evolves.
• Security Consciousness: A strong understanding of IT security best practices and a proactive approach to protecting the organization's data and IT assets.
• Continuous Improvement: A commitment to continuous learning and improvement, staying abreast of the latest industry trends and M365 updates to bring innovative solutions to our organization.
• Cultural Fit: Alignment with our company culture and values, with a positive attitude and the ability to thrive in a collaborative, innovative, and results-driven environment.

What we offerEY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working worldEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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