Job Description

Are you a skilled M365 Security engineer with extensive knowledge of Microsoft platforms and Products? We are looking for an enthusiastic Global Microsoft 365 Security Administrator to join our IT Support hub based in Mumbai.As a M365 Administrator, you will be responsible of day to day administration of the Microsoft 365 platform. Working from MMR local offices. Must have a proven track record of working within in a team with other Support Engineers and assisting senior members of the team with ad-hoc tasks as required. The team has a relatively flat hierarchy which means we are all involved in every task. Experience working in a similar environment would be advantageous.Responsibilities are not limited to the outlined below as working as part of a small team you will be required to get involved in every aspect of the companies IT based needs.Hours of Working: Monday to Friday, 9.00 am to 5.30 pm with one hour lunch break. In addition to this you will be required to work extra hours within reason as required by the business. These additional hours include weekend IT cover for urgent queries (by phone and / or email).About MMR...MMR is an independent, global consumer and sensory research agency specialising in food, drink, personal and household care research. We are industry leaders, guiding best in class innovation for our clients - partnering with over 50% of the top 100 global food and drink brands.Our team of over 800 highly engaged, multi-disciplined employees are primarily dynamic research professionals, sensory experts and data scientists. Were a diverse bunch, with backgrounds in R&D, insight, marketing, sensory science, data sciences and psychology. We also boast a true global reach with offices in Thailand, Shanghai, Singapore, UK, US, Mumbai, South Africa, Columbia, Brazil and the Netherlands.We are a people first company that prides itself on collaboration, honesty and mutual trust. A company who obtained some fantastic feedback for company engagement and team spirit in a recent employee study with 80% of employees stating theyre happy and proud to work for MMR.And one more thing, we work with 50% of the worlds food and drink brands so the chances are the last time you went to the supermarket, you bought something that weve influenced on its way to the shelves.RequirementsResponsiblitiesAdministration:

• Managing and resolving alerts / incidents for Microsoft Defender for Exchange and Defender for Endpoints.
• Monitoring and managing M365 users sign in logs.
• Troubleshoot Microsoft 365 issues including connectivity and mobility.
• Administer and support Microsoft 365 and MS Exchange policies.
• Administer and support system backup and disaster recovery processes.
• Update Ticket technical details, document new processes, create guidelines for new solutions, update infrastructure documentation.
• Help to implement and manage identity and access solutions using Azure Active Directory (AAD) and other Microsoft 365 services working with our Global System Admin Team.
• Manage and maintain Microsoft 365 governance policies and settings using Microsoft Endpoint Manager, Security & Compliance Center, and PowerShell.

• Assess and mitigate Microsoft 365 security risks and threats using Microsoft Defender and other tools such as Azure Sentinel.
• Coordinate with other IT staff and business stakeholders to ensure alignment of Microsoft 365 solutions with organizational goals and requirements.
• Raising support calls with 3rd party providers for both software and hardware related issues.
• Evaluate the Microsoft M365 suite, explore new apps, and suggest how they can be used for the business.
• Conduct routine monitoring of Audit Log reports, system and storage utilization and capacity management to ensure Microsoft 365 applications are secure, available, and reliable.
• Support the management of software licenses.

Projects

• Contributing to IT projects by taking on specific tasks and working alongside senior members of the team as required.
• Assist in developing project plans, assigning tasks and project timings.

In order to excel in this role, you must demonstrate competency in key behavioural and technical skills:Behavioural

• Self-Starter - You must be someone who has perpetual motivation for this industry. There is always lots to learn and do, you must be able to show a keen interest in progressing with tasks at a good speed and be actively seeking things that needs to be addressed within your remit.
• Self-Management - Can switch between different tasks according to business needs, coping with changing priorities and keeping others informed of possible issues.
• Communication - Communicates and explains clearly, professionally and concisely, both verbally and in writing.
• Team Work - Maintains open and honest relationships with colleagues building trust and confidence.
• Client Service - Communicates clearly with the client, taking time to keep them informed and being responsive to their requests. Building the clients trust and confidence in MMR to deliver a high quality service.
• Learning and Improving - Aims to learn as much as possible and take up opportunities for new experiences. Consolidates learning in a structured way.

Key Technical Skills

• Expertise with Microsoft 365 security solutions such as Azure AD Identity Protection, Conditional Access, Multi-Factor Authentication, and Data Loss Prevention
• Experience with troubleshooting and resolving issues related to the Endpoint Security Windows Defender
• Skilled at managing and resolving alerts/ incidents for Microsoft Defender for Exchange and Defender for Endpoints.
• Operational Knowledge of Windows Defender and Intune
• Sufficient knowledge of Microsoft 365 administration, including licensing, roles, permissions, and best practices
• Familiarity with concepts for distribution lists, security groups and M365 Groups
• Working Knowledge of M365, Microsoft Teams, SharePoint Online, Azure AD
• Understanding of M365 Teams integration capabilities with M365, SharePoint Online and Third-Party Apps
• Competent at producing high-quality documentation and user guides
• Knowledge of working with third party providers e.g. Microsoft technical support
• Experience with Microsoft 365 migration, integration, and hybrid scenarios
• Curious about maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies

Additional Technical Skills

• Experience in undertaking business impact assessments for major M365 updates, as well as analysing complex technical issues and proposing appropriate solutions.

BenefitsWe offer a competitive salary, as we well as a great range of benefits including:

• Clearly defined path of progression
• Potential international opportunities as you progress within your career (including job swaps and secondments)
• Flexible Working - we embrace a flexible hybrid work environment consisting of in-office and remote working
• Early finish Friday - every week
• 20 days annual leave plus public holidays
• Sunshine days - celebrating targets with a half day off
• Social and Wellbeing Committee - planning regular social events and fun team activities throughout the year
• Paid volunteering days - giving you an extra day off to carry out good work with a charity or community of your choice.

Here at MMR, we are about building a workplace for the future. We believe in equal opportunities and celebrate diversity. Were an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.

MMR Research