Job Description

Company DescriptionUpwork, in collaboration with a leading American multinational technology company, is looking for English-speaking Microsoft 365 Business Advisors. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have technical expertise in M365 products and a passion for innovation, we encourage you to apply.About Upwork:
Upwork is the world's largest marketplace connecting businesses with independent talent across the globe. We are thrilled to support our clientxe2x80x99s business products, a game-changing initiative that will define the future of technology.About the Role:
We are seeking skilled and experienced English-speaking Microsoft 365 Business Advisors. You will be responsible for responding to technical advisory and technical implementation questions regarding M365 tools. These questions will come through chats and phone calls. The ticket needs will vary depending on the request; they typically include questions surrounding the adminxe2x80x99s knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.Are you ready to shape the future of technical excellence and customer success? We're looking for an exceptional M365 Engineer to join our dynamic team.What you'll do:

• Educate customers on the use of Microsoft 365 products and services and provide guidance on best practices for improving productivity and collaboration.
• Help customers to evaluate the potential benefits of a Microsoft 365 subscription by providing personalized recommendations based on their business needs and use cases.
• Advise customers on the different subscription plans and features available and help them to choose the plan that best meets their needs and budget.
• Guide customers through the process of obtaining a new subscription or enhancing their subscriptions, including providing step-by-step instructions and troubleshooting any technical issues that may arise.
• Keep up to date with the latest updates and enhancements to Microsoft 365, and communicate these changes to customers as appropriate.
• Document technical issues and solutions in a knowledge base for future reference.
• Collaborate with other technical support engineers and cross-functional partners to resolve complex technical issues.
• Customer Successful Setup - At Organizational level 40% of the customers that freelancer has engaged with a successful move from grace period to perpetual and customer added new or additional workload setup or increased license usage.

QualificationsDevice Requirements (a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):Dedicated Laptop or PC: For this project, with no additional work or personal software installed. The machine must not be joined to another companyxe2x80x99s domain or managed by any remote management.ORA laptop/PC with DUAL boot:Boot 1: Personal and work partition.Boot 2: Environment dedicated to the project.Operating System: Windows 11 Pro compatible (latest updates installed and activated with a genuine product key).Memory: Minimum of 16GB RAMProcessor: At least Intel 8th generation (Coffee Lake / Newer) or equivalent in AMD.Module: Trusted Platform Module (TPM) 2.0 version is required.Storage: Minimum of 160GB SSD with 64 GB free space for the partition.Network: LAN (local access network) required. Freelancers will not connect to the provided systems and tools using WiFi.Internet Speed: Minimum of 50 Mbps upload/download speed.Antivirus: No 3rd-party antivirus software installed. Only Microsoft Defender is allowed with the latest update.Webcam: Required and must be Microsoft Teams compatible with at least 720p resolution.Microphone and Headset: Required and must be USB type 3.0, Microsoft Teams compliant, with background noise cancellation.Monitor: Strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required to have at least 1368x720 or higher resolutionAdditional Information

• Fortune 500 Client
• Competitive Pay
• Remote Work

All your information will be kept confidential according to EEO guidelines.

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