Job Description

Job Responsibilities

• Making Outbound Calls : Contacting potential or existing customers to inform them about products, services, or offers.
• Customer Interaction : Answering customer inquiries, resolving complaints, and providing information.
• Data Entry : Maintaining records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Sales : Persuading potential customers to purchase products or services, and achieving sales targets.
• Follow-ups : Following up on previous calls, addressing customer needs, and ensuring customer satisfaction.
• Feedback Collection : Conducting surveys to gather customer feedback and reporting it to the relevant departments.

Required Skills

• Communication Skills : Strong verbal communication skills and the ability to speak clearly and persuasively.
• Customer Service Orientation : A friendly and patient demeanor with a focus on customer satisfaction.
• Sales Ability : Persuasiveness and negotiation skills to close sales.
• Attention to Detail : Accuracy in recording customer information and transactions.
• Basic Computer Skills : Proficiency in using customer relationship management (CRM) software and basic office applications.
• Problem-Solving Skills : The ability to handle customer complaints and provide effective solutions.

Qualifications

• Education : A high school diploma or equivalent is typically required. Some employers may prefer candidates with a college degree.
• Experience : Previous experience in a telecalling, telesales, or customer service role can be advantageous but is not always necessary. Training is often provided.

Job Type: Full-time

Pay: ?12,000.00 - ?18,000.00 per month

Schedule:

• Day shift

Supplemental pay types:

• Commission pay
• Joining bonus
• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person