Job Description

\xe2\x80\x93 Executive Job Title - Executive \xe2\x80\x93 Distributor & Customer Support ( Logistic Support) Location - Head Office Reporting to - Manager \xe2\x80\x93 Distributor & Customer Support Educational Qualification - Graduate Experience 2-3 years of experience, preferably in customer support/ backend role in BPO/ Logistics company. Should have experience in inter departmental coordination /external agencies. Attributes, Skill Sets Good Communication skills, Language Proficiency English + Hindi + Telugu. Computer skills \xe2\x80\x93 MS Office , (MS Excel) Line reports - NA Key Responsibility Responsible for the resolution of tickets raised for logistics (Product delivery related issues). Keep track of the tickets raised, resolve them and close the tickets in system within defined SLA Coordinate with different branches for dispatch and delivery of the products. Coordinate with Courier agency to close-loop the \xe2\x80\x98not delivered\xe2\x80\x99 and \xe2\x80\x98in-transit\xe2\x80\x99 cases for the fast resolution of the tickets raised. Identify areas of concern at branches and courier agency and escalate to the team concerned. The job description and the person specification are only an outline of the task, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may be reasonably required by their line manager. Job Types: Full-time, Regular / Permanent Salary: 918,000.00 - 920,000.00 per month Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Logistics Support: 3 years (Preferred)

Language:

• Telugu (Preferred)
• Hindi (Preferred)

Speak with the employer
+91-XXXXXXXXXX

• Health insurance