Job Description

Key Responsibilities:1. Order Management:
Receive and process customer orders in a timely and accurate manner.
Ensure vehicle inventory availability and coordinate with the Customer team for additional vehicles when necessary.
Monitor Up-time status and Service Quality levels and communicate updates to customers and internal stakeholders.2. Logistics Coordination:
Plan and coordinate shipments and Vehicle availability to ensure on-time delivery to customers.
Real-time vehicle location tracking.
Monitoring fleet costs and ensuring that they remain within budget.
Collaborate with OEMs, Service Workshops, Charge Point operators, freight forwarders, and customs brokers to optimize transportation Modes, Routes, cost and time.3. Customer Communication:
Serve as the primary point of contact for customer inquiries related to Vehicle Uptime and ensure 100% Availability of vehicles for their requirements.
Address and resolve customer concerns or issues promptly and professionally.
Provide proactive communication regarding order status, delays, or other relevant information.
Understand and operate customer specific tools and manage error free operations of Customer Portals for fleet engagement and delivery management
Assist Accounts team to prepare timely invoices based on the trip completions on day to day basis4. Process Improvement:
Identify opportunities for process optimization and efficiency improvements within the order planning and logistics function.
Collaborate with cross-functional teams to implement improvements and enhance overall supply chain performance.
Logistic Claim Settlement : Effective implementation process for claim settlement by collaborating within cross functional team for faster claim settlement with overview of RCA and constructive discussions with CFT resulting better customer experience

Acme Services