Job Description

Our Story So FarTwelve years back, Lenskart was started by a 26-year old entrepreneur - because he wanted to solvethe problem of preventive blindness. We had humble beginnings - we spread awareness about eyecare, we took orders for eyeglasses online and shipped them to customers from a warehouse thatwas the size of a modern-day conference room.As of today, little by little, Lenskart has served 40 Million people across the globe - helping them seebetter and lead better quality lives. Simultaneously, we\'ve also built ourselves up to be Asia\'s largesteyewear company. We have 10,000+ Lenskartians worldwide, more than 1500 Omni channel storesacross 175 cities in India, Singapore and Dubai and cut to 2022 - we are shipping a pair of eyewearevery 2.5 seconds, from the world\'s most automated eyewear factory!In 2022, Lenskart partnered with Owndays and took a majority stake in the Japanese-ownedeyewear player that has a deep presence in Asia. With this partnership, we have added an additional400 stores and extended our reach to 13 countriesKey Responsibility\xef\x82\xb7 Managing end to end Deliveries of Shipments\xef\x82\xb7 Coordinating with 3PL partners for performance, pricing etc\xef\x82\xb7 Onboarding of new 3PL partners for improved performance\xef\x82\xb7 Managing customer complaints for quick resolution\xef\x82\xb7 Understand present processes, and identify areas of improvement to drive efficiencyand reliability\xef\x82\xb7 Ability to think of Tech enabled solutions for day to day activitiesCustomer Focus\xef\x82\xb7 Ensure that customers are kept happy and satisfied at all times by providing promptresponse and solutions to their challenges at all times.\xef\x82\xb7 Ensure a safe and harmonious working environment for all other team members anddelegate duties to all team members.Dashboarding and Reporting\xef\x82\xb7 Extracting and publishing daily reports on key deliverablesExperience - 6 - 8 Years in the same field

Lenskart