Job Description

Job Responsibilities:

Secure and book loads based on truck requirements to ensure optimal utilization.

Conduct initial outreach to understand freight market trends and identify new opportunities.

Prepare invoices and manage documentation for brokers and the accounting team with precision.

Monitor and track shipments to ensure on-time and efficient deliveries.

Design and optimize delivery routes, keeping regular communication with drivers to ensure smooth operations.

Address unexpected route changes, road construction issues, or delays, collaborating with drivers to find efficient alternate routes.

Ensure drivers have all necessary documentation and load information to meet customer expectations while complying with HOS regulations.

Foster positive relationships with drivers, co-workers, and clients, maintaining a respectful and professional attitude.

Book loads and map routes effectively, ensuring timely and efficient dispatch operations.

Ensure seamless coordination in a non-asset-based environment, leveraging external carriers for freight movement.

Qualifications and Skills Required:

Willing to work in a USA Blended Process (calls & emails) during US timings.

Strong understanding of load booking and route mapping to ensure operational efficiency.

Excellent negotiation, problem-solving, and decision-making skills to address customer and operational challenges.

Ability to handle difficult situations with professionalism and composure under pressure.

Proficiency in both verbal and written communication, with a strong fluency in English (US accent preferred).

Familiarity with email correspondence, spreadsheets, and transportation management systems is essential.

Detail-oriented with strong skills in basic math and calculations for shipment tracking.

Proven multitasking abilities and the capability to make quick, independent decisions.

Committed to delivering high-quality results that align with performance targets and client expectations.

Patient, composed, and customer-focused, especially when managing multiple tasks simultaneously.

Ability to follow and implement established quality standards, ensuring seamless dispatch operations

Job Type: Full-time

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

• Paid time off

Schedule:

• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Performance bonus

Experience:

• Dispatching: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person