Job Description

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: A resort-like sanctuary in Kuwait\xe2\x80\x99s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder \xe2\x80\x93 the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating \xe2\x80\x93 you\xe2\x80\x99ll find soaring rooftop restaurants, leisure facilities and the city\xe2\x80\x99s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city\xe2\x80\x99s malls and souks within a few minutes\xe2\x80\x99 drive, you can experience all the spoils of the city without spoiling your precious relaxation time.What you will doOffer professional, friendly, warm, and engaging service to all guests consistently.Be available as a point of contact for guests at all times.Provide personal service and attention to all guests, with a special focus on VIP guests.Welcome guests upon arrival at the hotel\'s main door.Escort guests to the check-in point and attend to them while they are in queue.Greet guests on their way to breakfast and inquire about their satisfaction.Bid farewell to departing guests at the hotel\'s main door.Respond promptly, efficiently, and politely to both visitors and internal customers in person, via telephone, or email.Ensure guests receive their welcome drink and cold towels upon arrival.Proactively meet and assist arriving guests at the main entrance and when they exit their transportation.Seek out revenue opportunities such as taking restaurant reservations and identifying sales leads.Maintain and promote up-to-date knowledge of the hotel and local services.Supply information and respond to guest queries promptly.Be aware of and promote all special offers, promotions, and packages available at the hotel.Deal promptly, efficiently, and pleasantly with any guest queries.What you bringMinimum of two years\xe2\x80\x99 experience working in a similar position in luxury five-star hotels.Ability to work well under pressure.Works well in a team environment.Be thorough and pays attention to detail.Fluent in both English and Arabic is required.Female candidates are highly preferred due to the nature of the job.What we offerFull board sharing living accommodation in a high quality, well-resourced compound.Complimentary Discovery Nights at FS Hotels worldwide.Regular social and sporting events.Paid home leave tickets.Quality employee meals.Transportation to and from work.High speed Wi-Fi internet in accommodation and employee transportation buses.Work AuthorizationHotel will apply for the work authorization for the successful candidateWe look forward to receiving your application!

Four Seasons Hotels