Job Description

JOB DESCRIPTION
Job Responsibilities

\xc2\xa7 Focus on team deliverables and expected performance levels to achieve targeted objectives and ensure adherence to Service Level Agreement (SLA)
\xc2\xa7 Supervision & assessing work allocation, identifying areas of capacity globally during day
\xc2\xa7 Monitoring of break items / aged items highlighted through DLO reporting/NOSTROS/ and analytical reporting
\xc2\xa7 Ensuring all controls and JP Morgan requirements are adhered to at all times and any risk items escalated immediately
\xc2\xa7 Comply with audit and compliance regulations and be the focal point for audit visits
\xc2\xa7 Update of SOP\xe2\x80\x99s and SLA\xe2\x80\x99s and monitoring to ensure adherence to them by all staff
\xc2\xa7 Focal point for all staff and client queries both internally and externally
\xc2\xa7 Implement strategy and core objectives for the team in line with the global operations roadmap
\xc2\xa7 Maintain high levels of engagement with the Lenders, Credit executives/Underwriters, Client service executives and Bankers
\xc2\xa7 Manage partnerships by working closely with cross functional stakeholders across the firm.
\xc2\xa7 Manage the team to maintain 100% client satisfaction that is received through i Survey scores
\xc2\xa7 Be an SME in the process and understand the upstream and downstream process
\xc2\xa7 The person will be involved in key projects related to process re-engineering, designing new functionalities, end user testing and training.
\xc2\xa7 In addition the Team Lead Supervisor is also expected to protect the clients\xe2\x80\x99 and Banks\xe2\x80\x99 interests at all times and ensure that their integrity is maintained within the market place. To ensure department procedures are maintained and internal processes can adapt to market/client demands. To maintain optimum service level for all clients ensuring any reasons for and proposed solutions to, negative trends are documented and escalated.
Talent
\xc2\xa7 Team Player : be an effective team player, leading and participating in various engagement activities not just limited to process
\xc2\xa7 Conduct staff coaching to reduce errors and ensure correction to avoid client impact
\xc2\xa7 Co mentoring of Team members and assisting in their development and training them to be able to grow to Senior role
\xc2\xa7 Critical in providing input, development and management of projects in the team on client transitions, system enhancements, end to end process reviews
\xc2\xa7 Develop and monitor staff performance through JP Morgan Performance Management System
\xc2\xa7 Take ownership of career through self-learning and utilizing various online and instructor lead training / coaching modules in JPMC
\xc2\xa7 Working successfully with others, valuing, and utilizing the different skills and experience of colleagues from across the organization, building interdependence to achieve shared objectives and goals
\xc2\xa7 Knowledge sharing and effective hand holding of new joiners through the Buddy program
\xc2\xa7 Develop Domain expertise across multiple lines of business to become Subject matter experts
Innovation
\xc2\xa7 Identifying alternatives, options, and different ways of looking at issues/problems and to seek alternative scenario\xe2\x80\x99s
\xc2\xa7 Ability to identify changes to processes and procedures to improve productivity and efficiency
Required Qualifications, Skills and Capabilities \xc2\xa7 Bachelor\xe2\x80\x99s degree in Commerce/Accounting preferred
\xc2\xa7 5+ years of work experience, preferably in Banking/Mortgage/Financial Analysis and Loan Operations
\xc2\xa7 Candidate should be open to work in night shifts
\xc2\xa7 Strong verbal & written communication to effectively communicate with various stakeholders and across levels
\xc2\xa7 Supervisory experience in managing complex process with minimum supervision and independently make the decisions related to the process
\xc2\xa7 Preferable knowledge on aspects of Financial Statements, MIS reporting, Credit Agreement and other loan documents
\xc2\xa7 ACBS/VLS/LIQ servicing system knowledge preferred
\xc2\xa7 Demonstrate the attributes of flexibility and accountability
\xc2\xa7 Excellent interpersonal skills to work effectively in team environment
\xc2\xa7 Attention to detail and problem solving skills
\xc2\xa7 Client relationship and time management
\xc2\xa7 MS Office skills
\xc2\xa7 Strong problem solving skills to undertake analysis, resolve issues/problems related to the process
\xc2\xa7 Risk & control mindset
\xc2\xa7 Experience in driving small projects ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\xe2\x80\x99s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\xe2\x80\x99 and employees\xe2\x80\x99 religious practices and beliefs, as well as any mental health or physical disability needs.


ABOUT THE TEAM

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.