Job Description

Description:

Location: Bangalore
Exp: 3+ Years

• Client Captivate Prime is looking for a Learning Management Systems (LMS) Administrator to join the Client Captivate Prime LMS Team.
• Captivate Prime is Clients Learning Management System (LMS), and we are looking for candidates who have a desire to make an impact in the learning and development domain to join our team based out of Bengaluru, India.

To succeed, you will need a proven ability to:

• Manage multiple instances of an LMS
• Advise stakeholders on the setup and management of LMSes
• Provide basic troubleshooting of LMS activities; including content, SSO, and APIs
• Work with multiple stakeholders to manage tasks and expectations
• Work independently to perform own tasks while providing periodic updates to leadership
• Manage multiple client relationships especially working remotely from Learning Managers to CLOs and Directors
• Present complex information in a clear manner, both written and verbal

What youll do:
In this role, you will be responsible to:

• Perform LMS administrative tasks; these include (but are not limited to)
• Manage users (Add, Delete, Modify)
• Manage user enrollment
• Setup learning environment (Branding, email templates, etc.)
• Run ad-hoc reports, and setup recurring reports as required
• Manage Learning Objects (upload, update, retire)
• Manage Learning Objects (tag management, skill management, badges)
• Liaison with other stakeholders and participate in learning strategy rollout
• Advise authors on managing learning objects
• Assist with integration of Prime into 3rd party solutions, headless LMS integrations and more
• Liaison with Client internal stakeholders to discuss potential enhancement requests
• Demonstrate expertise and provide advisory service on the setup and management of LMSes
• Respond to technical, procedural or functional questions on the workings of the LMS from stakeholders
• Investigate any issues with the LMS, document the issue working with stakeholders, and the liaison with the support teams to get to a resolution.
• Document and educate stakeholders on the
• Establish, document, and enforce policies and procedures

What youll need to succeed:
To succeed in this role, you will require:

• A bachelors degree from a technical course
• 3-5 years of proficiency with an enterprise LMS like Saba Cloud, Cornerstone, Moodle or similar systems
• Excellent spoken and written English skills
• High emotional intelligence and a customer service mindset
• Prior experience working with distributed, international teams
• Ability to lead small projects under guidance of a manager, but work independently

Desirable:

• Experience with additional cloud based LMS systems, Adobe learning content creation tools (e.g., Adobe Captivate), and Adobe Connect (or other web meetings technologies)