Job Description

About the role: A systems administrator is a key element in providing Fanatical support to our customers and is expected to provide a high level of professional care and technical support over the phone and in support tickets. As a Systems Administrator you are expected to apply thorough problem-solving techniques to identify the source of the problem and own the issues through to resolution, whilst keeping the customer up-to-date and reassured with updates over the phone and ticketing system. You will also give advice on best practices or potential pitfalls that you identify and suggest alternatives that may better serve the stability, security and performance of the customer\'s solution. Work Experience Requirements: . General knowledge of networking, hardware, software, DNS . RedHat Linux (RHCE level) . Strong Apache and MySQL experience . Clustering Experience . Understand purpose of firewalls and load balancers, VPN and SSL technologies . Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences . Creative and collaborative team player Key Responsibility Areas: . Work with leading-edge technology in the cloud computing space . Install, configure, update and troubleshoot services for customers such as OS level concerns, web server, database server, applications server and mail including Apache, MySQL, PHP, FTP, SSH and DNS . Create and maintain customer loyalty by serving customers above and beyond their expectations . To provide the highest level of technical support . Support customers over the phone, email and via tickets . Collaborate with fellow system administrators and support team members . Internal Quality Control Measurements (Phone / Tickets) About Rackspace Technology: We are the multi-cloud solutions experts. We combine our expertise with the world\'s leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. Get to know more about us on:

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