Lifewall Founder's Office Role
Job Description
1. Customer Success Management :- Ensure customer satisfaction throughout the project life cycle- Manage the CSM team, handle escalations, and resolve issues promptly- Develop and enhance processes, training, and reviews of the team to maximize customer delight.- Collect customer reviews and feedback during and at the handover of the project2. Operations :- Ensure that the company has enough turnkey partners to execute projects seamlessly- Ensure that the company has enough bandwidth to handle projects as per set standards and targets.- Understand the processes of the company\'s different departments broadly to plan expansion requirements in terms of people, partners/vendors, and other resources- Analyze the efficiency of individuals and teams, structure teams and departments, and handle any legal issues related to the team or vendors.- Ensure that the company has sufficient agencies to cater to business needs.3. Partner Management :- Source and shortlist vendors related to the design and construction industry- Onboard vendors on our software as per the process after shortlisting- Maintain good relations with vendors and analyze their service and work performance from time to time.
Engineeristic
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Job Detail
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Job IdJD3351633
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDelhi, India
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EducationNot mentioned
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ExperienceYear