Job Description

JOB DESCRIPTION In This Role, Your Responsibilities Will Be: Should handle day to day administrative activities in line with Supervisor and Department Head to meet the company requirements. Manage the Service Engineers movement planning and post-service financial completion in collaboration with account managers and Service Engineers. Coordinate with supervisor to modify task dates of Service Engineers when required and communicate the task to Service Engineers. Work directly with key internal and external customers during Service Requests and update supervisor in a timely manner. Manage the quote process by working directly with customers, outside sales, inside sales, and Service Engineers. Manage Service and AMC orders and acknowledge the customers in a timely manner. Maintain Service Engineers Visit reports/Time Sheets and Order Sheets on daily basis. Work with Service Engineers to raise invoice immediately after completion of job with supervisor review and approvals. Responsible for creation and resolution of vendor purchase orders related to the assigned service account. Submit weekly report and forecast for completed and ongoing Service activities. Who You Are: You keep in touch with customers, build the customer relationships, understand the importance and interdependence of internal customer relationships. You balance planning with actions, research initiatives and try new approaches, stay aligned with your goals and stay productive. You focus on priorities and set stretch goals, apply systems and technology to stay on track, convert ideas into actions and produce results with new initiatives. For This Role, You Will Need: Good interpersonal and communication skills. Proficiency in Microsoft Office applications and the necessary skills to effectively apply technology and systems specific to the department required. Solid understanding and work experience in Oracle is an added advantage. Job holder reports to the Field Services Manager. Building trust and relationship with customers, internal relationships with cross-functional teams Preferred Qualifications that Set You Apart: Any bachelor\'s degree in arts, Science or commerce or related discipline, with minimum 6 years of relevant experience Proficiency in Microsoft Office applications and the necessary skills to effectively utilize technology and systems specific to the department required. Good interpersonal and communication skills. EMS & ISO 45001 Awareness about EMS & ISO 45001 practices Experience in ISO 14001:2015 - ISO 45001:2018 - ISO 9001:2015 procedures & instructions Our Offer to You: Group Mediclaim Health Insurance, Accidental and Term Life Insurance Flexible scheduling/core hours, remote work policy, professional development opportunities, training opportunities, medical / monetary benefits, etc.) Being a part of DEI (Diversity, Equity & Inclusion) Our Commitment to Diversity, Equity & Inclusion: At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company\'s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [HIDDEN TEXT]. Why Emerson & About Emerson: Our commitment to our people At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community inquisitive, dedicated people who thrive knowing they are welcomes, trusted, celebrated, and empowered to solve the world most complex problems - for our customers, our communities, and the planet. You\'ll contribute to this vital work while further developing your skills through our award - winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you\'ll see firsthand that our people are at the center of everything we do. So, let \'go. Let\'s think different. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let\'s go, together. About Emerson: Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you\'re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you\'ll find your chance to make a difference with Emerson. Join our team - let\'s go!

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