Job Description

Level 3 Technical Support Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as Level 3 Technical Support Engineer and will be part of Process Automation Business Area for Process Control Platform (PCP) Division based in Bangalore, India. In this role you will be reporting to Principal Technical Consultant and will be responsible for executing assignments of low complexity, as per agreed timeline and standards using established solutions. Supporting in development of consultancy products and services

Your responsibilities

• Managing support cases concerning PCP products escalated by ABB front end level 2 organizations maintaining complete transparency to all parties concerning identified issues, current status and plan for resolution as well as ensure proper case documentation on closure
• Diagnosing and isolating problems through analysis of user problem descriptions, review of log files, remote diagnostics, etc. in order to provide technical expertise to resolve identified issues
• Reproducing identified issues in lab environment in order to either provide proven resolution to caller\xe2\x80\x99s concerns or ability to represent problem to level 4 R&D organization in order to identify product defects
• Occasionally participating in field or site activities to diagnose and resolve complex issues or conduct system health checks
• Participating in meetings with front end level 2 organizations, other level 3 centers, level 4 R&D organizations and occasionally end customers to facilitate information gathering and description of planned or implemented resolutions
• Maintaining technical competence for responsible products and third-party technologies and contributing to knowledge database of known product issues to facilitate sharing of information with other support personnel to aid in future problem solving
• Identifying systemic issues and participate in the development of field communications to be released to the public and participating in product development projects to help defining supportability requirements and product support plans gaining knowledge of new product features and capabilities in preparation of supporting releases of new products, product features or product versions
• Maintaining lab environments keeping systems up to date with new system versions and introduction of new products and components while also maintaining backward combability for all supported product versions and providing cross training of level 3 personnel both in local and other global level 3 organizations

Your background

• Degree in Electrical Engineering, Mechanical Engineering, Computer Science, Computer Engineering, Software Engineering or equivalent
• Minimum 3 - 7 yrs of experience in 800xa, S plus products for technical support or having exposure
• Professional experience in process automation business with sound knowledge and hands-on experience in servicing, maintaining or commissioning of systems.
• Good knowledge in ABB Process Automation PCP products (800xA, Symphony+, Freelance, etc.)
• High level of self-motivation, curiosity and desire to learn about new technologies applying a problem-solving solution-oriented mindset
• Demonstrating sense of ownership and responsibility working both individually and in a team
• Good English communication skills (both verbal and written) with possible requirement for domestic and international travel in specific cases

More about us

ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. The Process Automation (PA) business area (>$6B revenue in 2021, 22,000 employees), automates, electrifies and digitalizes some of the most complex industrial infrastructures on this planet. Through its five divisions, it serves customers in the energy, process and hybrid industries \xe2\x80\x93 from hydrocarbons, chemicals, water, mining, minerals, pulp & paper to marine and ports, and many more. PA stands at the heart of some of the most important shifts in society, helping the energy-intense industries to safer, smarter and more sustainable operations to enable a prosperous, low-carbon society. For more information on PA, refer to https://global.abb/group/en/investors/strategy-events/pa-capital-markets-day-2022 We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning Work model: on site #LI-onsite