Job Description

DescriptionInnovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds most successful Fortune 500 and Fortune 1000 companies.We are seeking a skilled Level 2 NOC Engineer with expertise in Windows and networking to join our team. As a Level 2 NOC Engineer, you will be responsible for providing advanced technical support, troubleshooting complex issues related to Windows servers and network infrastructure, and ensuring the stability and reliability of our clients\' IT systems.Key Responsibilities:

• Monitor and respond to alerts and incidents related to Windows servers, network devices, and infrastructure components.
• Troubleshoot and resolve escalated issues related to Windows server operating systems, Active Directory, DNS, DHCP, and other network services.
• Perform advanced network troubleshooting, including analyzing network traffic, identifying bottlenecks, and optimizing performance.
• Implement and maintain network security measures, including firewalls, intrusion detection/prevention systems, and VPN configurations.
• Resolve issues generated from Backup management solutions (eg: Veeam, Datto, Azure, ..)
• Resolve incidents with in respective SLAs
• Assist with the design and implementation of network infrastructure projects, such as network upgrades and migrations.
• Conduct root cause analysis for recurring issues and implement permanent solutions to prevent future incidents.
• Collaborate with Level 1 NOC Engineers and other teams to provide guidance, mentorship, and escalation support.
• Document all incidents, resolutions, and procedures followed in our ticketing system, ensuring accurate and up-to-date records.
• Stay up to date with the latest technologies and best practices in Windows server administration and networking.

Qualifications:

• Bachelors degree in computer science, Information Technology, or related field (preferred).
• 5 to 10 years of experience in a similar role, with expertise in Windows server administration and networking.
• Proficiency in Windows server operating systems (e.g., Windows Server 2012/2016/2019) and Active Directory services.
• Strong understanding of networking concepts, protocols (TCP/IP, DNS, DHCP, VLANs, etc.), and network security principles.
• Experience with network monitoring and management tools
• Excellent problem-solving skills and the ability to analyze and troubleshoot complex technical issues.
• Effective communication skills, with the ability to interact professionally with clients and internal teams.
• Relevant certifications (e.g., MCSE, CCNA) are a plus.

Benefits at Innovatia.

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered.
• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
• Ample growth and learning opportunities.
• Remote work opportunities
• Focus on work/life balance.
• Immigration Program supporting immigration to Canada for eligible employees.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Innovatia is an equal opportunity employer.

Innovatia