Job Description

DescriptionInnovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds most successful Fortune 500 and Fortune 1000 companies.We are seeking a proactive Level 1 NOC Engineer with expertise in Windows and network systems to join our team. As a Level 1 NOC Engineer, you will be responsible for monitoring and maintaining our clients\' IT infrastructure, troubleshooting issues related to Windows servers and network devices, and providing timely resolution to incidents and service requestsKey Responsibilities:

• Monitor alerts and tickets generated from monitoring tools to identify and address issues related to Windows servers and network devices.
• Perform initial triage and diagnosis of incidents and service requests, escalating to Level 2 support as needed.
• Troubleshoot basic issues related to Windows server operating systems, Active Directory, DNS, DHCP, and other network services.
• Assist with basic network troubleshooting, including connectivity issues, VLAN configuration, and firewall rules.
• Perform routine maintenance tasks, such as patch management for (Desktops and Servers) and software updates, to ensure system reliability and security.
• Resolve issues generated from Backup management solutions (eg: Veeam, Datto, Azure, ..)
• Resolve incidents with in respective SLAs
• Document all incidents, resolutions, and procedures followed in our ticketing system, ensuring accurate and up-to-date records.
• Provide technical assistance and guidance to end-users and internal teams, escalating complex issues to senior engineers as necessary.
• Collaborate with other teams, such as Systems Administration and Help Desk, to provide seamless support and resolve technical issues.

Qualifications:

• Bachelors degree in computer science, Information Technology, or related field (preferred).
• 2 to 4 years of experience in a similar role, with a focus on Windows server administration and network troubleshooting.
• Knowledge of Windows server operating systems (e.g., Windows Server 2012/2016/2019) and Active Directory services.
• Familiarity with basic networking concepts, protocols, and troubleshooting techniques.
• Experience with monitoring tools such as Connective RMM SolarWinds,
• Strong problem-solving skills and attention to detail.
• Effective communication skills, with the ability to interact professionally with clients and internal teams.

Benefits at Innovatia.

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered.
• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
• Ample growth and learning opportunities.
• Remote work opportunities
• Focus on work/life balance.
• Immigration Program supporting immigration to Canada for eligible employees.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Innovatia is an equal opportunity employer.

Innovatia