Job Description

:As an Employee Servicing Analyst on the HR Transitions team, you will be responsible for delivering a best in class, simplified and personalized experience to current and former employees in support of their HR needs. You will be required to adhere to company policy and guidelines in support of our mission to make dreams possible for everyone, everywhere, every day.As part of your daily duties, you will interact with all employee types at various levels on a range of topics and/or issues (sensitive, routine, etc.) requiring strong attention to detailKey Responsibilities

• Responsible for the management of leave of absence and/or reasonable accommodations requests,
• Handle requests according to regulatory and internal guidelines, within case management tool.
• To be responsible for the end to end case management and employee experience and engage with appropriate aligned partners when necessary.
• To be the main point of contact as it pertains to the management of the request and related downstream impacts.
• Makes routine decisions independently and takes proper actions based on experience within the limits of policy, procedures utilizing the appropriate resources.
• Handles difficult situations when dealing with employees, HRBAs, managers and internal partners. Knowledge regarding company policies and procedures with the ability to apply that knowledge while having a working understanding of regulatory requirements (i.e. ADA, FMLA, etc.)
• May support peer coaching, testing and other functional activities as assigned
• Strong verbal, written communication and interpersonal skills with a customer obsessed mindset
• Possess strong analytical skills including attention to detail, high level of accuracy and problem-solving skills
• Ability to work in a team environment and collaborate with colleagues across multiple teams and levels

Required qualifications, skills and capabilities:

• At least 5 years of case management or claims administration experience in an employee facing role
• Strong organizational skills/detail oriented
• Respect for confidentiality of information
• Intermediate understanding of absence management/accommodations process preferred

About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\'s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team: Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we\'re setting our businesses, clients, customers and employees up for success.

JPMorgan Chase