Job Description

The Operations Lead for IACS Solutions Development is an individual contributor role that operationally manages learning services development and deployment according to the global needs.The role is responsible for the administration, performance, processes, and sustainability of the solutions development department.This role is responsible for ensuring all programs are on track with respect to budgets and timelines, as well as liaising between various IACS functions to coordinate departmental schedules and tasks, in addition to gathering insight, approvals, and other contributions from stakeholders.Key ResponsibilitiesOperations\xc2\xb7 Prepare schedule progress reports, trending charts and schedule analysis.\xc2\xb7 Ensure alignment of project forecast with current funding and departmental capacity.\xc2\xb7 Execute a range of activities such as logistics, communication, planning, and reporting follow up according to learning solutions processes.\xc2\xb7 Monitor and measure team performance and utilization as per departmental goals.\xc2\xb7 Ensure implementation of development processes as per Quality and Governance standards.\xc2\xb7 Identify improvement/corrective actions to address customer feedback and business needs.\xc2\xb7 Coordinate implementation plans with project teams and escalate areas of misalignment and improvement.\xc2\xb7 Examine requests for budget revisions, recommend approval or denial, and relevant correspondence.\xc2\xb7 Ensure alignment with the departmental governance and objectives.\xc2\xb7 Assist with update to projections on staffing plans and contingency usage.\xc2\xb7 Support the change control process, establishing the necessary forms, logs and expediting methods.\xc2\xb7 Participate in defining the work scope and prepare overall schedules and budgets on various sized projects.\xc2\xb7 Support digitization of training material as needed.Financial Administration\xc2\xb7 Collaborate and assist on alignment of cost and schedule data.\xc2\xb7 Maintain and control budgets from design concept through to project completion.\xc2\xb7 Identify and evaluate potential scope changes.\xc2\xb7 Provide detailed and periodic cost reporting.\xc2\xb7 Present results of cost analysis to senior staff, as and when required\xc2\xb7 Assist with the review and development, issuance and evaluation of change orders.Liaise with customers, vendors, and team members, both internal and external to ensure proper planning, delivery operations management, and financial transactions processing.QualificationsExperience:8+ years of experience in training operations, service operations, administration, project management, financial processing and customer facing activities and responsibilities.Education:Bachelors degree in any technical or education related disciplineCompetencies:\xc2\xb7 Strong communication skills in working with cross-functional, cross-cultural, multi-geography teams.\xc2\xb7 Preferably multi-lingual with English as the core language.\xc2\xb7 Pro-active, motivated self-starter who can juggle multiple priorities concurrently and engage support when needed.\xc2\xb7 Experience working with technical systems such as a financial system, an Edutech platform or LMS, and proficiency in Microsoft Office, mainly Excel.Ability to work flexible hours

Schneider Electric