Job Description

Summary
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This role is a functional administrator in the learning ecosystem, providing consultation and troubleshooting support to the business and internal teams, while executing transformational projects and analyzing system issues. The role supports learners regarding any escalated reported issues in the learning systems. The role contributes to projects as a team member and is responsible for the ongoing maintenance of the functional knowledge base for the entire learning ecosystem while providing functional guidance to corresponding helpdesk teams.
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Essential duties:

• Resolves issues within SLA using established procedures. Consults People Leader or more senior team members for issues outside of defined parameters.
• Handles simple data entry work requiring face value check and correction.
• Executes tactical business projects, along with complex/new processes for both LMS and LXP platforms for GE Vernova
• Continues to learn and use best system functionality to provide business solutions. Must be able to understand and implement cross system understanding.
• Identify system and process defects and apply Lean practices to help resolve them.
• Applies general knowledge of business developed through education or experience. Understands how work of own team contributes to the area.
• Collaborates with others to solve issues. Exchanges technical information, asks questions and checks for understanding. Has ability to work within timelines, budget and can have difficult conversations when in best interest of business outcomes.
• Administers the learning technologies to ensure safe, consistent delivery of learning to GE Vernova.


Required:

• Bachelors degree in Information Technology, Human Resources, Business, or related field (or a high school diploma/GED with at least 2 years of experience in information technology, human resources, business or similar)
• Basic Knowledge of computer and/or network security systems, applications, procedures and techniques.
• Experience with and ability to identify and escalate computer system malfunctions and operations problems
• Basic project management
• Ability to handle constantly changing flow of work and consistently report on progress against targets
• Process improvement experience
• Experience demonstrating patience and professionalism during stressful situations


Desired:

• Previous experience within a HelpDesk or Service Center environment.
• Proven analytical and problem resolution skills.
• Experience in communicating with a variety of groups of customers at different levels in different global locations
• Experience with administering Learning Management System (LMS) and Learning Experience Platforms (LXP)
• Effective organization and time management skills.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
• Proactive responsible individual, able to set own action plans and report on progress to target

Additional Information
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Relocation Assistance Provided: No