Job Description

:Position TitleLearning Management System SpecialistFunction/GroupGlobal Shared Services (GSS) /HRSS/LMS & Learning ServicesLocationMumbai/Powai/VenturaShift Timing1:30 to 10:30 pm ISTRole Reports toLearning Technology Support LeadRemote/Hybrid/in-OfficeHybridABOUT GENERAL MILLSWe make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and H\xc3\xa4agen-Dazs, we\xe2\x80\x99ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerateus into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check outGeneral Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check outWe advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.JOB OVERVIEWFunction OverviewGlobal Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence. Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability; increasing productivity through optimized processes and tools; and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including EmployeeServices, Business Services, Global Workforce Solutions, and Global Data Governance Services.For more details about General Mills please visit thisPurpose of the roleThe purpose of the role of LMS Specialist is to administer and provide technical support for global Learning Management System, as well as provide end user support for the system.The successful candidate should display a wide range of troubleshooting and process skills; however, primary responsibilities include: * Serve as an LMS super user for Cornerstone LMS.

• Create and maintain knowledge database, e.g., OPL\xe2\x80\x99s, etc.
• Provide support for LMS end users across General Mills.
• Issue resolution/escalation to IT (and vendors if necessary) to ensure smooth functioning of the LMS.
• Provide LMS consultation and technical assistance to L&D employees as required.
• Contribute to the development of your own technical acumen in the learning arenas.

KEY ACCOUNTABILITIES
LMS Administration

• Set up courses, curriculums, assessments, certifications, evaluations, topics, communities, etc. in compliance with governance standards.

• Follow-up with training requestors as necessary.
• Educate training requestors on what is/is not possible in the LMS.
• Generate and schedule reports.
• Load data scripts, evaluation, and communication templates in the system.
• Manage LMS role permissions as appropriate.
• Attend all required system trainings and admin meetings.
• Participate in governance committee meetings.

LMS Troubleshooting

• Troubleshoot / respond to enterprise wide LMS inquiries and incident tickets.
• Consult/Follow up on issues/troubleshooting with HR Direct/HRIS/External Support/Consultants/vendor to provide timely resolution.
• End user support and troubleshooting.

• Resolve reporting queries.
• Resolve LMS integration queries.
• Send alerts to TOC/Learning Leaders on any system wide issues.

Testing and upgrades

• Perform functionality testing of normal LMS/integrations (UAT) during implementation and upgrades in the test environment.
• Perform functionality testing of normal LMS/integrations (UAT) during implementation and upgrades in the production environment.
• Report issues to the concerned teams and follow up until resolved.
• Migration of learning data to newer systems.

MINIMUM QUALIFICATIONS

• Education \xe2\x80\x93 Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered)

PREFERRED QUALIFICATIONS

• Experience with various L&D tools.
• Experience with Cornerstone LMS, Workday data.

Other specific skills required -

• Can work effectively in an ambiguous environment.
• Ability to quickly learn new processes and systems.
• Strong communication and organization skills
• Can prioritize and complete multiple tasks to meet deadlines.
• Possess strong technical understanding of LMS like Cornerstone or SABA
• Troubleshooting expertise.
• Solid interpersonal skills/customer mindset.
• Knowledge of eLearning development standards like Tin Can (HTML5), SCORM, xAPI, etc.
• MS Office, Excel.
• Experience with ticketing systems (ServiceNow) will be an advantage.
• Experience with a cloud based LMS would be preferable.

COMPANY OVERVIEWWe exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best \xe2\x80\x94 bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what\xe2\x80\x99s next.

General Mills