Job Description

About the Job:
APAC Red Hat Training team is looking for an extremely organized and detail-oriented associate to join us. In this role, you will provide high touch service in order to manage education services such as training delivery oversight and coordination, course enrollments, and consumption reporting. Additionally, you will support Business Development Managers (BDMs) as needed on high complexity projects. This role requires excellent organizational skills and technology management. You will be part of a high-performing, government focused team working cross-functionally, collaborating with Marketing, Sales, Customer Experience, Customer Success, Operations, Curriculum and Certification teams within Red Hat to ensure successful consumption and delivery of training products and courses.
What will you do:
Dedicated customer service point of contact
o Event management and coordination for onsite delivery, open enrollment and virtual training enrollment
o Red Hat Learning Subscription enrollment key and Named Participant access support
o Red Hat Learning Subscription reporting and support
o Red Hat Learning Subscription consumption management support
o Trouble ticket support associated with training services• •Drive customer registration and usage for Red Hat Learning Subscription•
• Serve as the an interface between the customer needs/requirements/requests and broader services organization; document offering specifications and communicate necessary details to respective customers
• Collaboration with partners to disseminate information around Learning Subscription updates and create broader awareness of training availability and functionality


What will you bring:
Excellent written and verbal communication skills• Exceptional presentation skills with knowledge of virtual delivery platforms (zoom, google meets, skype, etc).


Account management/Account servicing/Project Management experience

About Red Hat

Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.
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