Job Description

Role: Learning & Development Manager

Career Level: Manager

Location: Hyderabad


At Deloitte, we are known for setting a standard of excellence - and for the people delivering it! The Learning & Development team delivers value through business-focused, efficient, and innovative learning, performance, and development solutions and by building the world's best leaders. Structured to achieve tight alignment with the businesses while advancing Deloitte's brand in the marketplace, this team consists of dedicated Development Advisors and Subject Matter Advisors (SMAs).

Work you'll do


The current opening is for a Manager who would lead our experienced hire onboarding program for USI Consulting. The scope of work for this position will cover 1) Partnering with learning leads and key business stakeholders to plan and deliver the onboarding for experienced new hires across all locations in USI. 2) Partner with SMEs and US teams to keep the content of the program relevant and effective. The role will also include being a learning partner for one of the business portfolios in Consulting. This part of the role will cover 1) Building and maintaining a high touch learning culture while generating excitement and predictability around learning within the practice. 4) Taking Decisions around development and its alignment with the business and talent strategy.


Job Responsibilities:

Strategy & Vision:

o Work with Learning Leads and key business stakeholders to plan the onboarding for experienced new hires across all locations in US India.
o Provide input into the annual plan and budget to execute relevant learning and talent development activities.
o Set strategic direction and scope of work based on the vision articulated by USI Consulting Development CoE Leader and the Practice Leadership
o Refine and action such scope of work through regular interactions with Business Talent Leaders, Consulting talent leaders and US/USI Consulting Development COE leaders. Design


o Partner with SMEs and US teams to ensure training materials are most up to date.
o Provide input into the development and maintenance of learning and development roadmaps to build and deliver required capabilities.
o Continuously look for new ways to bring leading edge technologies and concepts to enhance the learning of practitioners.
o Lead the design and delivery of uniquely offered learning program in the business.
o Act as an SME on the use of firm wide development frameworks such as Bersin's 4E Model and 6D Design Framework Program Management:


o Work with a team to plan and run all aspects of development programs, partner with the business, vendors and HR teams. This includes participant registration, facilitator onboarding and retention, train the trainer workshops and end to end program management.
o Continuously identify opportunities for efficiency in all aspects of program management to help in scalability.
o Ensure excellent practitioner experience through delivery and seek feedback regularly to determine ROI.
o Partner with the Learning Delivery and Evaluations teams to use best-in-class core talent development processes for communications, classroom delivery, metrics, reporting, and solution support.
o Lead a project team and oversee the delivery of all existing and to be introduced Consulting milestone programs and external curriculum portfolio. Budget :


o Manage L&D investment through effective planning, budgeting, forecasting, and vendor management.
o Basis detailed multi-dimensional discussions, create yearly budget plans, track spending, report out at an OP level, manage reforecasts and ensure accrual process is followed through for each period during the fiscal.

Metrics/Reporting:


o
o Use learning measurement and analytics to assess program efficiency and effectiveness, ensuring that all key learning metrics are measured, published and leveraged for decision making.
o Demonstrate initiative in gathering feedback and data from practitioners, improving learning and development programs, and constantly moving learning to the next level.
o Work in partnership with the Delivery and National Evaluations teams to use standard metrics and develop any unique measurement requirements for projects.
o Produce metric scorecards for learning programs as appropriate. People Management

o Drive the performance management process and development strategy for team members through regular coaching and mentoring
The key job accountabilities include the following:

• Operational excellence - client satisfaction, information and reporting, quality of services and work products, timeliness and efficiency - assessed through observation, manager and client feedback
• Financial management - Financial planning for responsibility area, managing period wise variance between reforecast and actual to within +-10%
• Team management - support engagement, performance management, development and retention of the larger team - assessed through observation and team feedback
• Management of issues, risks, and continuous improvement - assessed through event-based observation

The Team


In our US India offices, the Learning & Development team supports capability development, professional networking and career progression for the region's professionals. The team specializes in connecting the dots between internal and external team members to provide a wholistic learning solution to business and come across as one.

Qualifications


Graduation: Any graduation degree


Post-graduation: DTD (ISTD), MBA/ PGDBA/ PGDBM or equivalent degree


Experience:


Overall 10+ years of progressively complex experience in Learning and Development/Talent Development in matrixed organizations focused on international markets.


Experience in overall training process management, training needs identification, learning strategy and design (especially for technology-related programs), vendor management, project management, cross-border stakeholder management, financial management


Job location: Hyderabad


Work Model - 2 days' work from Office, 3 days work from home


Timings - 11 AM to 8 PM


Preferred skills:
==================

• Must be able create business value of Learning initiatives
• Action Oriented with focus on delivery and timelines
• High Customer orientation, excellent interpersonal skills and project management
• Strong orientation towards contemporary trends in adult learning, and training. Demonstrated ability to put theory into practice
• Analyze Data in order to unearth performance gaps and validate hypotheses. Strong proficiency in using MS Office tools, including MS Excel
• Strong orientation towards and understanding of contemporary technology trends in general, and technology related training in particular
• Familiarity with learning technologies--ability to independently work with cutting-edge technologies and enable their quick and wide adoption in the space of learning

How you'll grow

At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities-- including exposure to leaders, sponsors, coaches, and challenging assignments--to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Centre in India, our state-of-the-art, world class learning Centre in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development.


Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.


Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.


Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.


About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as "Deloitte Global") does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the "Deloitte" name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.


Copyright 2023 Deloitte Development LLC. All rights reserved.




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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture


Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose


Deloitte's purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development


From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Requisition code: 188067