Job Description

Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS - OperationsManagement Level Manager & Summary A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. Youll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.Our Learning and Development Curation team ensures proper cataloguing of all learning and development materials. As part of our team, youll execute day to day activities such as cataloguing all learning and development materials developed both internally and externally purchased and ensuring they are represented within PwCs learning management system.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Manager, you\'ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Minimum Year(s) of Experience: 9Minimum Degree Required: Bachelor or Graduate degreePreferred Fields of Study: Business Administration/Management, Accounting, Finance,Certification(s) Preferred:Responsibilities:A career in Learning and Development, within Business Services, provides you with the opportunity to contribute to the success of employees by developing quality and relevant learning products and initiatives. The role of a Fast Track & Content Services (FT&CS) manager oversees an array of FT&CS services with a focus on managing learning certification and license management services.The manager's position requires extensive knowledge and/or a proven record of success in directing teams responsible for Learning and Development services and deliverables.The position requires:Leading with a continuous improvement mindset;Experience managing cross-cultural/cross-border teams;Managing intake, scope, and customer consultations with stakeholders across L&DUsing various strategies and approaches to assign and manage work and deliverables;Supervising the timely execution and quality control of all services and products delivered;Overseeing operations (including technology tool(s) maintenance, request form(s) maintenance, work instructions, automations, SLAs (Service Level Agreement - a part of a service contract where the level of service is formally defined)) and performance improvements initiatives.Knowledge in Learning and Development:Processes, policies, adult learning theories, and formal and informal learning curation;Digital and virtual instructor led training tools;Systems including learning management system operations and data entry; and,Marketing of programs and assets, including incorporating a human centered design approach to communications and resources;Curation processes and IP (Industrial Products Internet Protocol Intellectual Property Intangible Property Insolvency Practitioner Internal Professional (Strategy&) Investment Portfolio) permissions considerations.Demonstrates thorough abilities and/or a proven record of success implementing simultaneous Learning and Development project plans end-to-end, from inception to completion, including the following areas:Identifying and addressing of client needs;Developing relationships, including building, maintaining, and utilizing networks;Executing assigned programs and projects; Utilizing internal and external resources effectively and efficiently;Performing content and data mining research and reporting;Utilizing consulting, critical-thinking, and problem-solving skills;Demonstrating task management skills and being detailed oriented;Demonstrating organizational design and effectiveness, especially uncovering, and solving business problems and creating processes to address inefficiencies; and,Understanding change management, emphasizing what is necessary to bring about business culture and organizational change to people, process, structure, technology, and culture.Demonstrates thorough abilities and/or a proven record of success in a professional services environment utilizing an array of digital skills to drive higher value, lower cost, and a tech-enabled learning experience, including:Using design thinking (including persona development, affinity mapping, journey mapping, and prototyping);Using agile project management techniques (including sprint planning, backlog management and sprint review);Demonstrating innovation and agility while partnering with stakeholders to meet client needs;Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools;Analyzing data and communicating data insights to drive decision making (leveraging market leading tools such as Alteryx, Power Tools etc.); and,Leveraging the Microsoft and Google suite of tools to drive efficiency, productivity, and collaboration.Location- Bangalore, Hyderabad
Shift time : 12 pm - 9 pm IST / 2 pm to 11 pm ISTEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel RequirementsAvailable for Work Visa Sponsorship?Government Clearance Required?Job Posting End Date

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