Job Description

A Goldman Sachs \\u007C Everstone company, Cprime is a global consulting firm helping transforming businesses get in sync. Cprime is the partner of choice for Fortune 100 companies looking to achieve value and agility. We help visionary business leaders compose solutions, execute implementations, and exceed against business goals. With our key partnership recognitions, including Atlassian Platinum, AWS Advanced, and SAFe Gold partner, our industry-leading software and services work in synergy to deliver transformations. Cprime is headquartered in Cary, North Carolina with offices in Chicago, Philadelphia, and Leeds, UK. We are growing our global footprint in Canada, the United Kingdom, Ukraine, EMEA, India, and Australia.


The Learning Administrator plays a pivotal role in supporting the smooth day-to-day functioning of Cprime\xe2\x80\x99s Learning Team in the North American and European regions. This role involves handling various administrative tasks, ensuring efficient operations, and contributing to the delivery of high-quality courses and learning experiences for our customers and clients. While this position primarily entails routine and task-oriented responsibilities, it is imperative that the Learning Administrator can confidently operate in a dynamic environment - where no two days are the same. An effective Learning Administrator will excel in standard processes while also adapting to the team\xe2\x80\x99s evolving needs.


This role\'s hours will be 1pm-9:30pm IST and can will be onsite Monday-Friday in our Chennai office. If you need to leave office at 8pm and work the remainder of the evening, that is ok too.

What you will do:

• Assist Learning Managers in handling client needs, including but not limited to: uploading session rosters in Salesforce, generating reports (attendance, learning credits, program analysis, certifications, etc.) and collaboratively addressing other client-related requirements.
• Customize templates (PPT) for pre/post course calls and monthly/quarterly business reviews, ensuring all relevant information is accurately presented.
• Maintain accurate documentation and enrollments for Scaled Agile, Scrum Alliance, and IC Agile training programs. This includes tasks such as creating, editing, and/or canceling sessions, license procurement, uploading student rosters, and summarizing certification data on a weekly/as needed basis.
• Keep track of pre-purchased licenses and provide recommendations for when to purchase additional licenses (IC Agile)
• Order printed workbooks and other materials, as requested, for in-person and virtual sessions and document shipping information appropriately.
• Code all invoices and receipts for licensing/certification purchases, shipped training materials, applicable instructor travel, and lab costs in the appropriate system based on region.
• Evaluate post-course feedback, prioritizing the escalation of negative reviews while highlighting positive comments.
• Acquire proficiency in the Learning Delivery Process for both private and public sessions through learning and comprehension.
• Ensure prompt response to inquiries and requests by utilizing Slack and email communication channels.
• Create and maintain process documentation in Confluence, when necessary.
• Format and export courseware in its final version for student materials in accordance with Cprime brand and copyright requirements, and update materials in Sharefile and Salesforce.
• Work in collaboration with the Finance Team to support invoicing in Projector and awareness for unique client needs, investigate and resolve client billing questions, and reconcile payments.
• Monitor lab environment costs and efficiencies, providing regular reports on findings.
• Coordinate daily and weekly schedule updates and ensure timely notifications of session cancellations to the Learning Partners.
• Upload bulk orders from the Learning Partners.
• Obtain travel and expenses for in-person sessions and verify they are entered into Salesforce and Projector.
• Verify associate trainers have submitted timesheets/invoices (EMEA only).
• Adjust public sessions in Salesforce as needed \xe2\x80\x93 add, cancel, change date (EMEA only).
• Process student transfers, substitutions, and cancellations (EMEA only).

Qualifications and Skills:

• Professional-level English skills or higher, both written and verbal communications
• Effective organization and time management skills and a high-attention to detail
• Adaptable and quick to learn internal processes, systems, and technologies.
• Proven record to be self-motivated, reliable, and having a strong work ethic in previous roles
• Proficient in delivering clear and well-articulated communications
• Comfortable working in an autonomous work atmosphere
• Capable of prioritizing and taking ownership of assigned responsibilities
• Proactive, responsive, and solution-focused when addressing challenges
• Works well independently and as part of a cross-cultural team
• A problem-solving mindset and commitment to professional growth

Nice to Have:

• Previous business administrative experience, preferably in a corporate environment
• Knowledge of Agile methodologies
• Experience working with certification organizations such as Scaled Agile, Scrum Alliance, and IC Agile
• Experience using any of all the following programs: Salesforce, Zoom, Slack, Powerpoint, Excel, Word, Adobe Acrobat, Sharefile, Confluence or Projector

Education and Certifications:

• Bachelor\xe2\x80\x99s Degree or equivalent work experience

What We Believe In
At Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.


Equal Employment Opportunity Statement
Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.