Job Description

Minimum Level of Job-Related Experience Required

• 12+ years of experience in IT Infrastructure and Application Mangement
• Understanding of Application and Infrastructure SLA & KPIs
• Understand the demand management framework
• Understanding & knowledge of SOWs Contract, MOU/SLA in the space of enterprise systems and infrastructure
• Strong 3rd party vendor management especially Managed Service Providers
• Excellent senior stakeholder management
• Excellent cross-functional planning and execution.
• Drive SLA and KPI discussions with partners in the area of Infrastructure & Applications

Preferred Qualifications

• Experience in building world-class service improvement plans, KPI improvements and driving excellence in partner performance.

Job Purpose

• This role is to create, design, execution and maintain Haleons Vendor Performance Framework (VPF) across Haleons managed service providers
• As lead VPF you will lead & drive KPIs that form the core of VPF.
• You will work with our managed service providers to generate the KPIs under VPF on regular basis. You will prepare and drive improvement plans for KPIs that are not meeting the optimal standards.
• As lead, VPF, you will work with other CTO pillars to prepare improvement plans, drive synergies across partners.
• You will partner with key business and technology stakeholders to oversee business continuity and resilience planning inc, defining standards and principles for cross-functional controls to safeguard and secure our crown jewel applications & infrastructure.
• You will work with our procurement teams to define strategic steps with partners especially in the area of demand management, participate in discussions around service credits.
• Prepare & particulate in monthy and quarterly reviews of service lines. Generate a 360 degree view of vendor performance across all areas of responsibilities

Key Responsibilities

• You will be responsible for delivery of all KPIs under VPF across all partners
• You will prepare remediation plans for all KPIs not meeting Haleon standards
• Prepare a 360 degree of partner performance to be driven in monthly and quarterly business review
• Participate in reviews of SOW to ensure all contractual obligations are met, review the change requests for SOWs and lead partner discussions for the same
• Drive improvement of the KPIs under VPF
• Drive critical areas such as innovation with managed service partners.

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleons compliance to all federal and state US Transparency requirements.

Haleon