Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category User ExperienceJob DetailsAbout SalesforceWere Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - youve come to the right place.About the RoleSalesforce is hiring User Experience Researchers In India. We are looking for a Lead Researcher to join our Product Research and Insights team in Bangalore, Karnataka. The ideal candidate will have 8+ years of experience in carrying out generative/foundational research for enterprise SaaS and/or technology products. Expertise in Qualitative research will be key to succeed in this role.About You
You are a self-driven, impact-oriented researcher. You distill complex problems into insights that inform design, development, and business decisions. Youre passionate about technology, and have deep empathy for technology users and their everyday struggles and challenges. You are unwavering in your desire to provide the best experiences for users.You eagerly use new research methods to get at the heart of the issue, and you have expertise with the tried and true ones. You are excited to leverage existing research at Salesforce to weave together actionable insights to share with cross-functional teams. You seamlessly switch between research craft, collaboration, and operational excellence.ResponsibilitiesScope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders.Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.)Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutionsSocialize insights with cross-functional stakeholders to influence their decision-makingPartner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.Work on fast-paced projects, requiring attention to detail and working within constrained timelines.Required Experience/Skills8+ years of hands-on experience conducting research in user experience or product design contextsProven track record influencing user experience and/or product direction with actionable insightsAbility to plan, design, and execute foundational, generative, and evaluative research engagementsStrong understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research toolsComfort with basic statistical methods and concepts, and experience working with behavioral signals dataExperience working in cross-functional teams (e.g. design, product management, engineering)Excellent teamwork and collaboration skillsExcellent project management, communication, and presentation skillsAbility to work with a globally dispersed team (including some management and stakeholders based in North America), and conduct some synchronous, remote research with North America-based participantsUniversity degree in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)PreferredIdeally seeking Bangalore based or someone willing to relocatePrevious research experience in enterprise SaaS and/or technologyAbility to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for stakeholdersAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .\xef\xbb\xbfSalesforce welcomes all.

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