Job Description

About Delta Air LinesAbout the CompanyDelta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2023, Delta was named the World\xe2\x80\x99s Most Admired Airline by , with the company ranking No. 1 across the board in the industry for values including innovation and people management. Delta also rated higher than any other airline on the overall list of Most Admired Companies, climbing to No. 12 this year.About Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.What you need to succeed (minimum qualifications)

• Bachelors degree in computer science, Information Systems or related field.
• Minimum 7-10 years of relevant experience.
• With 3 years + experience as a technical product analyst and has worked closely with product owners on digital platforms.
• Extensive experience defining agile requirements (Epics/stories), including functional and technical in a product/service organization.
• Understanding and usage of agile metrics (velocity, burn downs) to help the team be more productive.
• Experience with root cause analysis and digging into different sources of information (transaction details, logging, customer data, etc.) to understand issue causes and identifying preventative steps and resolutions.
• Good understanding of Engineering practices, some exposure technical platform such as Python/Java/Cloud/AWS
• Outstanding communication, presentation and leadership skills
• Excellent organizational and time management skills
• Sharp analytical and problem-solving skills
• Excellent negotiation skills and ability to partner with business stakeholders to prioritize backlog as necessary.
• Creative thinker paired with great attention to details.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):

• Ability to use Agile/Scrum tools like Agility and Jira effectively.
• Airline, or Transportation industry experience.
• Ability to act as a scrum master and/or run the scrum ceremonies with the guidance from our Agile Coaching team. A Scrum master or Product owner certification would be considered as a plus for this role.

Delta Air Lines