Lead Systems Operations Engineer
Year Hyderabad, Telangana, India
Job Description
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NTT DATA Services currently seeks L3 Support - SRE and Middleware with Scripting to join our team in Bangalore
Responsibilities:
- Drive innovation in digital technology & Innovation application portfolios, increase efficiency through automation, SRE and Agile with an emphasis on enhancing end user experience.
- Leading Team on all technical issues related to APP and WEB tier.
- Expert in Middleware Administration (WebLogic, Tomcat, Apache, IIS) and Strong working Experience in production support of middleware applications.
- Drive automation of manual repetitive operational tasks and Engineer solutions to automate production game plans.
- Perform trend analysis of repetitive production issues and engage relevant operation/development teams to address the failure patterns and incidents.
- Drive adoption of self-healing and resiliency patterns.
- Enhance the end-to-end application or system observability by enhancing the alarm setup or developing new dashboards using the monitoring/log analysis/analytic tools such as splunk, AppD, Elastic Search, PowerBI, Tableau etc.
- Closely work with enterprise SRE team and perform SRE maturity assessment for applications in scope, baseline current state metrics, establish SLI/SLOs, Error budget, Service Levels, monitoring, alerting and recovery objectives and perform periodic resiliency testing for all applications in scope.
- Manage the Toil Registry created for the group & Reduce toil by fine tuning existing monitoring/alarming setup or by developing tools to automate the routine tasks using ansible, shell scripting etc.
- Develop a solution for self-healing of alarms thus aiding in production Incident reduction.
- Enhance or fix the bugs in the existing patching & production release install scripts for improving the success ratio and own/participate in the root cause analysis using 5-Why approach.
- Recommend infra level solutions by proactively analyzing low level errors in application logs which are undetected to enhance the customer experience.
- Direct large-scale projects and application implementations from proof of concept through testing and installation.
- Troubleshoot high severity production incidents in real time, improve system availability & reliability by facilitating blameless postmortems to prevent problem recurrence.
- Apply analytics on historical monitoring or incident data for predicting issues and take proactive actions.
- Statistical gathering and analysis to assist architecture engineering and development teams in capacity planning requirements to support projected transaction volumes, response times and system availability targets.
- Collaboration with enterprise partners on issues and initiatives that impact the infrastructure.
- Add value to team delivery and work with team to complete tasks with high quality and actively learn new skills/technologies.
Essential Qualifications:
- Bachelor\'s Degree or equivalent experience in any software engineering discipline.
- 10+ years\' experience in production support & SRE implementation in a large scale environments (preferably in banking domain.
- Hands on experience in web & middleware platform (apache, tomcat, WebLogic, PCF etc) in Linux/windows environments.
- Hands on experience in supporting PCF applications and microservice architecture-based applications.
- Hands on experience with monitoring/log analysis/dashboard tools such as Appdynamics, splunk, Elastic Search, Netcool, PowerBI, Tableau etc.
- Proficiency in shell scripting, ansible and one programming language such as python or JavaScript.
- Good knowledge in DevOps tools - GitHub, Jenkins, UCD and cloud platforms such as GCP.
- Knowledge in Database and network environments.
- Good knowledge in Agile and ITIL framework.
- Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies and systems.
- Demonstrate strong written, oral communication skills and documentation skills and able to work independently.
- Self-learner, understand technology environment and deliver faster.
- Willing to work in shifts (24x7 models)
Desired Qualifications:
- Experience in Unix Server Support domain.
- Cloud certification
- Experience with Tableau/ MicroStrategy or similar BI tools
- Bachelors or Master\'s degree in Computer Science, Software Engineering or a related field
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Job Detail
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Job IdJD3340201
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHyderabad, Telangana, India
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EducationNot mentioned
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ExperienceYear