Job Description

Description :Location: Work from anywhere - IndiaHere\xe2\x80\x99s what we do and why we do it.We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers\xe2\x80\x99 lives better. Find out how we do that here: .Here\'s how you will contribute to the success of the companyMember of the M365 Support department, working from home, your will ensure the planning, coordination and leadership of one of our M365 Support teams. You will play a key role in promoting and establishing a positive work environment focused on people and teamwork, instilling Sherweb values. You will actively contribute to the achievement of the M365 Support department\xe2\x80\x99s goals.Here\'s what your day-to-day may look like

• Act as the main point of contact for a team of technical advisors.
• Assure complete customer satisfaction by respecting Sherweb\xe2\x80\x99s high quality standards and values.
• Monitor, meet and exceed main team KPIs.
• Provide coaching and share your knowledge with team members to improve their skills.
• Manage supervisor callbacks, as well as files involving dissatisfied clients.
• Ensure all cases are carried out successfully through coaching and support.
• Provide guidance and advice to all team members and promote skill development.
• Evaluate individual and team performance with your direct Manager.
• Manage disciplinary cases with your direct manager and Human Resources, if necessary.
• Act as the reference in all company projects involving the team.
• Assign regular and specific tasks to team members.
• Oversee the continuous improvement of procedures, technical processes and technologies.
• Stay up to date with the industry\xe2\x80\x99s best practices and suggest improvements to provide the best service possible.
• Provide training when required and oversee change management within your team.
• Carry out all other related tasks per the job\xe2\x80\x99s evolution and departmental needs.

Here\'s what you need to have and master to get the job

• College or university degree in Administration, IT or equivalent experience.
• 3 to 5 years of experience in management or coordination of technical staff.
• Excellent oral and written communication skills in English.
• Knowledge of Azure/Entra (an asset).
• Must be available to work Monday to Friday (24 hours for EST and IST time zones)

Benefits of working at SherwebSherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.A fast-paced work environment that adapts to you

• A friendly and diverse work culture with inclusion and equality at heart of our actions
• State-of-the art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Annual salary review based on performance
• Generous and caring colleagues of various professional and cultural backgrounds

A flexible total compensation offer

• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options
• A monthly home internet allowance

Considerable growth opportunities

• A career path with opportunities to learn and grow
• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Last but not least: \xe2\x80\x9cSherweblife\xe2\x80\x9d - a rich calendar of activities that allow us to gather virtually throughout the yearReasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position always require written and oral communication with an English-speaking clientele.#LI-Remote#LI-JL1

Sherweb