Job Description

About the RoleAre you a detail-oriented problem solver with a keen analytical mind? Do you enjoy unraveling complex systems and ensuring software runs flawlessly? If so, we have an exciting challenge for
you!
We are looking for a QA Engineer to join our team and play a key role in maintaining the quality and performance of our Driivz products-a leading platform in the electric vehicle charging ecosystem. As
part of our team, you'll be responsible for identifying issues, ensuring seamless functionality, and helping to shape the future of sustainable mobility.Your contribution

• Managing the day-to-day activities of the team.
• Maintaining the team schedule and calendar and coordinating all training activities for the team members.
• Helps resolve product issues or unresolved technical problems that the Support Engineer is not able to resolve or have been escalated to management.
• Ensures training programs, tools, and materials are assigned and maintained.
• Trains, coaches, and evaluates the Tech Team and their activities to ensure best-in-class Tech Support.
• Customer Focus: Foster a customer-centric approach within the team, ensuring prompt and effective resolution of issues.
• SLA Management: Record and track Service Level Agreements (SLAs), providing necessary support to meet both internal and external customer expectations.

Must have

• Managing support team (min. 3 years)
• Professional working proficiency in English (Required).
• Working knowledge of Linux OS.
• Experience in Cloud Based Services (e.g. AWS, GCP).
• Knowledge and previous experience in SQL
• Experience in supporting remote devices (e.g. network access and configuration, device setup, work models, etc.);
• Experience in reproducing customers issues and leading debug sessions with customers or R&D.
• Work experience in customer support in the tech industry (min. 5 years)
• Experience working with offshore companies (min. 4 years)
• Proficiency on Monitoring Tools. Ex DataDog, Kibana, Prometheus or any other.
• Knowledge and previous experience in Zendesk Ticketing system
• Train, mentor, and onboard new team members.
• Create and monitor clear KPIs for the support team.
• Bachelors degree in Computer Science or Engineering.

Gilbarco Veeder-Root comprises of leading brands of solutions and technologies that provide convenience, control and environmental integrity for fuel retailing.It is the global leader of integrated technology solutions in the retail petroleum industry. From our reliable fuel dispensers to intuitive point of sale to revolutionary operation management systems and convenience store equipment, Gilbarco Veeder-Root delivers total integrated solutions from the forecourt to the convenience store. Gilbarco has the proven expertise that our customers around the world have come to depend on.Vontier is a global industrial technology company focused on smarter transportation and mobility. Our portfolio of five operating companies is united by a powerful purpose: mobilizing the future to create a better world. Our pioneering solutions advance safety, security, efficiency, and environmental compliance worldwide. With more people on the planet, rapid urbanization, and increasing vehicle traffic on our roads, it's time to pave the way for the evolution of transportation. Vontier is ready to build that future!Vontiers proven business system, experienced leadership team, and vibrant, inclusive culture driven by continuous improvement and innovation are built on the powerful legacy of Fortive and Danaher, with a focus on the future. The Our name and logo capture our belief that the horizons are endless as we look to the next frontier of global mobility.Vontier is an inclusive and diverse global teamxe2x80x94a vibrant place where people are passionate about their work, love teamwork, and thrive by learning and growing every day.

Vontier