Job Description

Working with Us

Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.



Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .



Key Responsibilities• Participate in all aspects of the software development lifecycle which includes estimating, designing, implementation, documentation, testing, deployment, and support.
• Define technology strategy & roadmaps for omni-channel capabilities including (a) content management/delivery on our digital core platforms (b) quality & compliance across our digital assets.
• Leading digital assets planning, development, & deployment on Web, Social and Podcast channels.
• Support the publishing of content on social media sites using Sprinklr. Work with teams to update content on brand-sponsored social media channels and profiles.
• Implement technology strategy & roadmaps for omni-channel capabilities including (a) content management/delivery on our digital core platforms (b) quality & compliance across our digital assets.
• Responsible for managing requests to access social media and podcasting platforms via platform business managers, controlling access levels for agency partners and internal teams.
• Partner with technology teams, both internal and vendor, to develop and continually evolve key products and services.
• Strong technical writing skills for updating supporting documentation, Knowledgebase articles etc.
• Be a point of contact for vendors and agency partners who have request to leverage podcasts via brand sites or public distribution. Support with providing reports and metrics to understand performance of podcasts.
• Build and stand up new social media channels and profiles partnering with OCS leads and brand teams to support social media advertising activations and campaigns. Ability to support project timelines and aggressive deadlines.
• Partner with the WCE team leads to support the adoption of omni-channel solutions by designing & deploying effective operating models, change management processes, and end user training.
• Identify opportunities for continuous improvement such as increasing productivity or cost savings.
• Responsible for ensuring that all IT functions are successful in their delivery of services for the WCE teams. Key matrix IT partner functions include enterprise & data architecture, cyber security, application build & support, portfolio & program management, enterprise information management, collaboration services, infrastructure services.


Desired Candidate Characteristics:
• Have a strong commitment to a career in technology & must be open to various technology rotations.
• Ability to understand the needs of the business and commitment to deliver the best user experience and value.
• Deep understanding & experience of web technologies ( AEM ), social media technologies ( Sprinklr or native social platforms mgmt. like Meta, TikTok, Linkedin etc.), virtual assistants like chatbots/voicebots & audio/video podcasting.
• Excellent communication skills.
• Innovative and inquisitive nature to ask questions, offer bold ideas and challenge the status quo.
• Self-motivated & be able to work with agility to learn new tools and processes.

Required Qualifications• Bachelor's Degree with 5+ years of IT work experience.
• Experience with managing various web, social media and podcasting platforms including business managers.
• Familiarity with virtual assistant platforms e.g. Chatbots/Voicebots and GenAI .
• Capable of working cooperatively across boundaries and within a matrix to achieve results.
• Ability to deliver complex systems to one or multiple geographies and business units.
• Experienced in information technology and management, project and portfolio management, planning & delivery of systems/solutions.
• Hands-on working experience of web technologies ( AEM ), social media technologies ( Sprinklr or native social platforms mgmt. like Meta, TikTok, Linkedin etc.), virtual assistants e.g. chatbots/voicebots, audio & video podcasting as well as integration (batch/API based) methodologies.
• Familiarity with and awareness of the Pharmaceutical Industry.


Desired Experience• Digital Marketing experience leveraging social media channels and understanding of podcast tools and distribution platforms.
• Excellent collaboration and communication skills, with the confidence to build strong partnerships & influence senior business leaders.
• 5+ years of IT experience combined in Web and Social Media digital channels.
• General knowledge of Virtual Assistant (Chatbot/Voicebot) capabilities and use of Conversational AI/Gen AI.
• Hands-on experience with multiple implementations of non-personal, customer engagement channels.
• Ability and comfort working with matrix management in delivering omni-channel capability solutions. Matrix management includes business capability leaders as well as IT capability leaders.
• Strong understanding of IT processes like information/data architecture, data privacy reviews, cyber security reviews, risk assessments etc


Other Experience• Working knowledge of agile software-development lifecycle methodologies.
• Demonstrated ability to support a dynamic culture of innovation and continuous improvement.
• Potential to develop into an internally and externally recognized thought-leader in the field of omni-channel capabilities & solutions/services.
• Experience working with geographically separate project teams.
• Strong technical writing skills for creating/updating technical documentation, knowledge base articles etc.


#HYDIT #LI-Hybrid



If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.




Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as Transforming patients' lives through science(TM) , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.



On-site Protocol



BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:




Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.




BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.




BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.




BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.



Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.