Job Description

JOB DESCRIPTION

Join JPMorgan Chase and unleash your potential in defining the industry of site reliability. Rise to the challenge as a technology pioneer and trailblazer with your expertise.





As a Manager of Site Reliability Engineering at JPMorgan Chase within the Consumer and Community Banking, you oversee your team's daily activities and help align priorities to the goals of the team. You work with key stakeholders and product owners to translate availability targets for products and services into service level indicators and service level objectives while enforcing error budgets. You build designs and leverage existing solutions to execute and deliver. You are a key influencer in your organization's strategy and contribute to overall planning.
Job responsibilities


• Proactively contributes to knowledge-sharing across the JPMorgan Chase technology community
• Demonstrates personal and professional resilience while navigating difficult situations with composure and tact
• Champions site reliability culture and practices and influences the adoption of a site reliability customer-centric mindset
• Educates Product Owners, Dev Leads, and Developers on service level objectives, service level indicators, and error budget policies
• Leads your application or platform stakeholders in establishing reasonable service level objectives and error budgets with your customers
• Manages the day-to-day activities of your team and escalate issues to necessary stakeholders in a timely fashion
• Engages team members using relevant listening strategies and questioning techniques to help identify solutions and influence action plans
• Promotes safety, fairness, respect, and trust across the firm and within your team
• Shares relevant technical knowledge to projects of moderate complexity
Required qualifications, capabilities, and skills


• Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
• Demonstrated ability to drive the adoption of site reliability culture and practices within a team
• Experience in leading small teams of technologists and managing projects
• Ability to lead a small team to look for roadblocks, run tests, and solve related problems
• Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.)
• Proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
• Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
• Experience with troubleshooting common networking technologies and issues
• Formal training or certification on software engineering concepts and 5+ years applied experience
• 5+ years of experience leading a team of technologists, managing projects, and removing blocker
Preferred qualifications, capabilities, and skills


• Ability to code and demonstrate data fluency
ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.







ABOUT THE TEAM



Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.