Job Description

About Delta Air LinesAbout the CompanyDelta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2023, Delta was named the Worlds Most Admired Airline by , with the company ranking No. 1 across the board in the industry for values including innovation and people management. Delta also rated higher than any other airline on the overall list of Most Admired Companies, climbing to No. 12 this year.Key Responsibilities:

• Execute on the Incident, Change Management, Problem Management processes
• Building and supporting a reliable application suite for the environment in order to meet the
• development and maintenance requirements of systems/platforms.
• Provide consultation and direct technical support in life cycle planning, problem management,
• integration, and systems programming
• Ensure platform performance and availability meet enterprise objectives through monitoring,
• timely service restoration, and tuning
• Constantly working to improve and implement automation of applications tasks
• Providing technical support for systems/platforms according to application SLA's.
• Responsible for designing and developing resiliency in the application code, troubleshooting
• incidents, engaging with squads to address failure patterns, and participating in incident
• management.
• Strong Troubleshooting ability required
• Leads calls or contributes in a logical fashion
• Focus on resolving issues before they become incidents
• Identify and articulate severity of impacts using provided monitoring tools and escalate as
• needed
• Able to understand architecture and design of applications and identify or narrow focus for an
• incident based on symptoms
• Perform root cause analysis to quickly recover from service interruptions, and to prevent
• recurring problems
• Monitor, manage, and tune platforms to ensure expected availability and performance levels
• are achieved
• Identify gaps in monitoring or documentation and reaches out to appropriate teams to fill those
• gaps
• Implement changes to platforms with minimal impact to the business by following enterprise
• standards and procedures
• Design and document enterprise standards and procedures

• Bachelors degree or industry certification in an applicable IT field, in addition to seven years applicable experience in the design/administration/support of one or more platforms; or Bachelor's degree in an IT field, in addition to five years applicable experience in the design/administration/support of one or more platforms; or seven years equivalent in depth experience in the above related areas
• 3 or more years of experience as a Systems Engineer or Site Reliability Engineer
• 2 or more years of experience with ops automation using a scripting language such as Python or Ansible
• Experience in AWS.
• Experience in Pagerduty or ServiceNow.
• Site Reliability Engineering: Knowledge of the theories and methodologies of reliability engineering; ability to design, develop and support various tools, services and applications to maintain a reliable site environment.
• Performance Measurement and Tuning: Knowledge of system performance, testing and programming; ability to monitor, measure, and optimize system performance and network communication.
• CI/CD Pipeline: Knowledge of concepts, values and tools applied in building Continuous Integration(CI), Continuous Delivery and Continuous Deployment(CD) pipeline; ability to design, build, implement and maintain CI/CD pipelines to achieve the automation of software delivery process.
• Software Release Management: Knowledge of strategies, practices and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools
• Application Maintenance: Knowledge of production applications; ability to monitor application functions and resolve issues to maintain optimal conditions for system applications.
• Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced software products.
• Agile Development: Knowledge of agile methodologies and the agile development lifecycle; ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.
• Embraces diverse people, thinking and styles.

• Masters degree in Computer Science, Information Technology or related field is preferred
• Experience and exposure to VMWare VDI implementations a huge plus
• Experience with Dynatrace APM and synthetic monitoring
• Experience with airline applications and infrastructure technology is a plus
• Experience in Power BI
• Experience in Incident Management

Delta Air Lines