Job Description

Job Location: GurgaonBounteous x Accolite makes the future faster for the world\'s most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.Responsibilities:

• Be accountable for planning and leading workshops with teams and stakeholders.
• Influencing working practices and behaviours in teams to support a user-centred design approach.
• You will work strategically on end-to-end services to deliver improved service outcomes and cost savings.
• Collaborate with researchers and analysts to understand users. Interpret evidence about users to propose services that meet their needs.
• Identify all unmet needs of people who may not use our services and describe how our organisation can independently or collaboratively meet those needs.
• Identify how our organisation needs to change to deliver more effective services.
• Communicate complex information and processes across organisational boundaries to build a shared understanding across design.
• Collaboratively develop ideas facilitating sketching, prototyping and iterative design.
• Contribute to design patterns and standards, identifying service patterns.
• Work at pace using agile methods in technical and complex environments.

• Experience in advocating for people and user needs in all aspects of design work; experience in user-centred design and service design.
• At least 6 years of experience in service design.
• Commercial understanding of how to design inclusive, accessible, and sustainable services.
• Background in designing services for multiple user groups with a range of stakeholders.
• Commercial success engaging with stakeholders and colleagues from other disciplines in a variety of ways, as well as the ability to work autonomously away from their team.
• Demonstrable track record of making effective decisions using user research and data to improve service, reduce complexity and generate new ideas.
• Experience in explaining design ideas and concepts in a way that other people understand, including visualising, sketching, and prototyping.
• Ability to reflect critically and ask difficult questions; thinking holistically about the big picture while working out details; and appreciation and articulation of the broader implications of a thing.

Bounteous