Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.




At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.


About the location:

In the heart of Worli - the business hub of India's largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.
Basic Function:


• Assists to oversee the punctuality and appearance of all Security Officers, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the grooming standards.
• Monitors and motivates the performance of the Security Officers.
• Ensures that employees have a complete understanding of and adhere to employee rules and regulations.
• Ensures that employees follow all residences, company and local rules, policies and regulations relating to fire and hazard safety, and security

Role and Responsibilities:

• Checks and accounts for all inventories in the Security Office.
• Records all occurrences of security interest in the log book for the information of the security personnel and management.
• Send out Security Daily Report before off shift.
• Send out L&F report before off shift
• Handles all resident and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
• Maintains positive resident and colleague interactions with good working relationships.
• Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment
• Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system
• To be fully conversant with every detail of the residences and Residences layout and the location and functions of:
+ Sprinkler system and smoke detectors
+ Firefighting equipment and emergency exits
+ Fire control room and fire indicator panels
+ Emergency evacuation / public address systems
+ Emergency assembly area outside residences
+ Fire / bomb threat and security procedures
+ Elevators
+ Emergency phone numbers
+ First aid equipment
• To safe guard the Residences, resident and employees' property from vandalism, theft and any kind of crime.
• To be helpful to residents or patrons to the various outlets or functions.
• To ensure that employees punch in / out and following established policy and procedures of the residences.
• To monitor and to control the movement of all employees, visitors and contractors leaving or entering the residences through the staff entrance.
• To handle all tasks with diplomacy, tact, appropriate discretion and efficiency.
• To assist in searches of staff baggage / belongings and lockers according to specified policy and procedures.
• To record and to control all visitors' belongings / items when entering and leaving the residences premises through the employee entrance or loading dock.
• To ensure that unauthorized personnel do not gain access to the residences floors and back of the house areas.
• To ensure that all contractors and visitors to the residences exchange their identity cards for residences security passes when entering the residences premises through employee entrance or loading dock.
• To be aware of all locations of residences equipment installation, residences project or renovation which will be handled by outside contractors.
• To ensure the cleanliness of working areas and residences premises.
• To monitor and to control the situation around the residences by radio telecommunication.
• To check and to ensure that all CCTV recording is properly operated.
• To check Operator of emergency phone alarms.
• To ensure the forecourt driveway is free of obstruction and the traffic flow are smooth at all times.
• To ensure to check all current events, activities and functions at the time of the duty.
• To patrol the areas of responsibility and to ensure the safety and comfort of the resident