Job Description

Job title-Senior Salesforce Business AnalystLocation - India - Bangalore, Coimbatore, NoidaJD :Analyze real time and historic data on operational performance and customer experienceGenerate and modify user dashboards; partner with development & testing teams to create effective toolsCoordinate with Salesforce administration & Development teams to take the ownership of technical delivery and escalate to relevant resources on roadblocks. - Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinementIdentify & drive continuous improvements in the CRM technology, to improve cost, quality, turnaround time, & customer effort.Participate in all aspects of CRM changes: requirements, design, user testing, and/or agile sprints.Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users Preferred QualificationsUnderstand business requirements and translate it into functional and technical requirements and test scriptsAct as a single point of contact between the business and technical teamEnable functional delivery and be responsible for User Acceptance Testing (UAT) rolloutReview Business cycle reports (Weekly/Monthly/Quarterly/Yearly) to ensure accuracy of data in reports in the HR Analytics (HRA) ToolOwn the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.Make recommendations for new metrics, techniques, and strategies to improve marketingcampaign targeting and measurement in the future.Define the data elements and data structure that our team should leverage to enable analytical capabilities for our product management and engineering teamsEnable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable formatEnsure KPIs are published and reviewed on a daily, weekly, monthly basis and perform analysis on any behaviors / processes that could impact on data integrityUse data mining, model building, and other analytical techniques to develop and maintain customer/developer segmentationsAnalyze current delivery trends, provide recommendations and execute on existing or new programs and / or process improvements to drive productivity and improved service delivery.Must Have -Excellent Communication Skills - Verbal and writtenExperience in directly interacting with UK/USA clientsExp in writing user stories, handling projects of product development teamMinimum 5-6 of relevant exp should be in salesforce business analysisEducational Qualification : Any graduation full timeGuiding Team and FTE businesses to improve business processes and efficiency in Salesforce.Responsible for eliciting, documenting, and analyzing requirements around business challenges, andthen producing data-driven solutions.

DigitalCube Consultancy