Job Description

Lead Salesforce Business Analyst Company Overview Cephas Consultancy Services Private Limited is a leading marketing and advertising company based in India. With a focus on Salesforce technology, we help businesses optimize their CRM systems and improve customer experience. Role And Responsibilities This role is responsible for analyzing real-time and historic data on operational performance and customer experience. Key responsibilities include: Generating and modifying user dashboards Partnering with development and testing teams to create effective tools Coordinating with Salesforce administration and development teams Taking ownership of technical delivery and escalating roadblocks to relevant resources Setting best practices for integration and application development, deployment, testing, and iterative refinement Driving continuous improvements in CRM technology to enhance cost, quality, turnaround time, and customer effort Participating in all aspects of CRM changes, including requirements, design, user testing, and agile sprints Candidate Qualifications The ideal candidate should have: Strong business analysis and functional experience, including requirements gathering and deploying solutions to end users Ability to understand business requirements and translate them into functional and technical requirements and test scripts Experience serving as a single point of contact between the business and technical teams Proficiency in user acceptance testing (UAT) rollout Required Skills Salesforce CRM Data analysis Skills: analyst,salesforce business analyst,lead salesforce,agile,salesforce,business,data analysis,requirements gathering,business analysis,user acceptance testing,business analyst,salesforce lead,data mining,metrics,functional experience,lead salesforce business analyst,lead salesforce business

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