Job Description

What will you be responsible for?

• Support Operations - Including: Network Administration, Network Infrastructure Support, Wireless, Patch Management, Policy Compliance, General System Support Level 2 & 3
• Monitoring - Centralized Dashboard, Alert Quality Management, Dashboard Relevance, Performance and Availability, Capacity
• Analysis and Reporting - Proactive Trend and Log Analysis, Root Cause Analysis, Variable Performance Analysis
• Policy, procedure , technical architecture, frameworks and Standards Creation
• ITIL Service Operations - Change Management, Event Management, Incident & Problem Management, Request Fulfillment
• Other Duties as Assigned

KNOWLEDGE AND EXPERIENCE STRONGLY PREFERRED:

• Proven skills to provide technical, project and professional leadership of a technical team of Enterprise Network Analysts. This includes the facilitation of weekly team meetings, 1-1 meetings with team members, project meetings and support meetings.

• Proven skills in the coordination of team resources for enterprise projects and support tasks. This includes the facilitation of technical project calls, support calls and training sessions.

• Proven skills in providing guidance, mentorship and development of team of Enterprise Network Analysts.

• Proven skills in serving in the role of an escalation contact for a technical operations team.

• Proven skills in Project Management of Network related projects.

• Proven skills in both verbal and written communication.

• Ability to understand and implement LAN/WAN networks including topics such as OSI model, TCP/IP protocols, subnetting, DHCP pools, and Ethernet.

• Proven skills with Cisco platforms such as Cisco Catalyst Switches, Cisco ASR and ISR Routers

• Experience with Cisco Wireless WLC, Access Points, Cisco Prime and Wireless Flex Connect

• Proven skills in discussing and planning application architecture with cross-functional application, business, technical teams and third-party vendors.

• Experience in heterogeneous systems is preferred, including Juniper,Arista, Cisco

• Well-founded knowledge of systems administration concepts is required, including security, management, deployment, and maintenance of diverse operating system platforms.

• Proven skills in the management of change and guiding the team through the change to meet the objectives of the organization.

• Proven skills in the developing and maintaining successful relationships with third-party application and hardware vendors.

• Proven skills with the compliance of ITIL, ITSM, and HiTrust standards.

.\xe2\x80\xa2 Proven skills in a breadth of technologies that assist in the support of security initiatives and vulnerability remediations.Understand and drive a team with Network Admin support including:Support Operations, Monitoring, Analysis and Reporting and Service Operations

• IOS Adminisitration, Patch Management, Vulnerability Remediation, Tier 3 Support

• Procedure/Policies Creation and Strong documentation skills

KNOWLEDGE AND EXPERIENCE PREFERRED:
8+ years experience with

• Technical writing skills, Publishing KB articles, White papers , Tech talks

• Experience with Cisco Voice, Nexus Switches, Cisco ISE, Cisco ASA and Palo Alto Firewalls.

• Experience producing predictive surveys for wireless coverage.

• Effective developing and delivering reports to leadership.

• Strong project management skills.

• Experience with ADO, SolarWinds and other leading monitoring tools.

Providence\xe2\x80\x99s vision to create \xe2\x80\x98Health for a Better World\xe2\x80\x99 aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization\xe2\x80\x99s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.Contact our also, read our .

Providence India